


Sprout Social Social Media Management Solutions
Based on authentic user experiences
Liz
6731 reviews
N/A
6 months ago
Dishonest company that has sale reps
I had trial for seven days Before I was following to 586 then Sprout pushed me to follow for around 1100 accounts in seven days double I get back 6 followers 1 I wanted to unfollow but it wasnt reversable any more so I did it manualy I uses another app Combin at least there I could see straight away who dont follow back didnt need to check halfe job done Sprout said we have 20 come back followers I have got 1 I already had my heart said dont try Just made more unnecessary job
Matthew Palmer
6731 reviews
N/A
6 months ago
absolutely horrific company that
Dishonest company that has sale reps providing inaccurate information about capabilities especially around Listening tool limitations which is ridiculously expensive They then say they will resolve the issue before asking for more money for what you should have in the first place
M Delicado
6731 reviews
N/A
6 months ago
Be VERY wary of trials terms and contracts
absolutely horrific company that over-promises and severely underdelivers this software is a scam out to rob your dollars and provide you with close to nothing in return the features either glitch or aren t there I didn t even get to look into any extra features as the most basic features you d expect literally any social planning company to have are garbage we re a small business and this is extremely upsetting
Jennie Santosha
6731 reviews
N/A
6 months ago
This product was once amazing
Summary - be very wary of this ripoff company s terms Tried to cancel my subscription in February on their system No longer had access to it Continued to get billed through to April I complained They said I couldn t cancel as my subscription rolled through to November even though they were billing me monthly Have spoken to bank to try to cancel This is going to cost me 1k
Dirk
6731 reviews
N/A
6 months ago
The worst online service I ve ever
This product was once amazing Now none of their customer support team knows what they are doing They ve doubled their pricing reduced software capabilities and customer support can t even find active accounts or resolve issues for brands who use their software Avoid it at all costs
Anja Allvin
6731 reviews
N/A
6 months ago
Cancelling subscription made ridiculous
The worst online service I ve ever encountered I signed up for the trial period From the word GO nothing worked on their site None of their buttons worked It didn t matter what I clicked on nothing ever opened I then cancelled They confirmed cancellation yet two months later they charge my credit card 156 No service no product There were no instructions on how to start the trial no response from Mike who was the go to for support sorry he responded more than a week later to just repeat what I already knew Lucky my bank has refunded me Stay right away from this mob I don t think they re legitimate
Ebie Isaacs
6731 reviews
N/A
6 months ago
Scam Practices
Sprout Social s practice around cancelling your subscription for their now way overpriced service is ridiculous They do not allow you to cancel your subscription within the platform You must email them and request cancellation which they then ask for a reason why you are cancelling before taking any action Whilst it is far they want to try and keep you around doing so out of the platform is crazy Why wouldn t you let me cancel on the platform like almost every other service How is this practice allowed
Evaelfiepor
6731 reviews
N/A
6 months ago
Pain in the ass to cancel prices too high
This company never informed us that we could only end payment YEARLY So this will now cost us 1680 dollars FOR NOTHING
Charlotte
6731 reviews
N/A
6 months ago
Unserious
As seems to be common practice nowadays they make it a complicated pain in the ass to cancel Claiming that it is so easy to do by simply clicking a deactivate button - but all that does is get an email sent to you to discuss the account with a success team member I am so over companies pulling these tactics They also raised the prices making this a completely non-competitive option compared to similar products Won t be coming back
Chris Rouse
6731 reviews
N/A
6 months ago
Complete scam
Lures you in with a test for free but you still have to enter your card number and of course you are promptly charged 99 95 dollars without any result or test This is no way to win customers and no trust I was so foresighted and blocked the card beforehand as such offers usually lead to a debit even though a free test was promised in the advertising