Sproutsocial Reviews

absolutely horrific company that

Dishonest company that has sale reps providing inaccurate information about capabilities especially around Listening tool limitations which is ridiculously expensive They then say they will resolve the issue before asking for more money for what you should have in the first place

Be VERY wary of trials terms and contracts

absolutely horrific company that over-promises and severely underdelivers this software is a scam out to rob your dollars and provide you with close to nothing in return the features either glitch or aren t there I didn t even get to look into any extra features as the most basic features you d expect literally any social planning company to have are garbage we re a small business and this is extremely upsetting

This product was once amazing

Summary - be very wary of this ripoff company s terms Tried to cancel my subscription in February on their system No longer had access to it Continued to get billed through to April I complained They said I couldn t cancel as my subscription rolled through to November even though they were billing me monthly Have spoken to bank to try to cancel This is going to cost me 1k

The worst online service I ve ever

This product was once amazing Now none of their customer support team knows what they are doing They ve doubled their pricing reduced software capabilities and customer support can t even find active accounts or resolve issues for brands who use their software Avoid it at all costs

Cancelling subscription made ridiculous

The worst online service I ve ever encountered I signed up for the trial period From the word GO nothing worked on their site None of their buttons worked It didn t matter what I clicked on nothing ever opened I then cancelled They confirmed cancellation yet two months later they charge my credit card 156 No service no product There were no instructions on how to start the trial no response from Mike who was the go to for support sorry he responded more than a week later to just repeat what I already knew Lucky my bank has refunded me Stay right away from this mob I don t think they re legitimate

Scam Practices

Sprout Social s practice around cancelling your subscription for their now way overpriced service is ridiculous They do not allow you to cancel your subscription within the platform You must email them and request cancellation which they then ask for a reason why you are cancelling before taking any action Whilst it is far they want to try and keep you around doing so out of the platform is crazy Why wouldn t you let me cancel on the platform like almost every other service How is this practice allowed

Pain in the ass to cancel prices too high

This company never informed us that we could only end payment YEARLY So this will now cost us 1680 dollars FOR NOTHING

Unserious

As seems to be common practice nowadays they make it a complicated pain in the ass to cancel Claiming that it is so easy to do by simply clicking a deactivate button - but all that does is get an email sent to you to discuss the account with a success team member I am so over companies pulling these tactics They also raised the prices making this a completely non-competitive option compared to similar products Won t be coming back

Complete scam

Lures you in with a test for free but you still have to enter your card number and of course you are promptly charged 99 95 dollars without any result or test This is no way to win customers and no trust I was so foresighted and blocked the card beforehand as such offers usually lead to a debit even though a free test was promised in the advertising