


Based on authentic user experiences
Shirley Fowler
6730 reviews
N/A
8 months ago
Spyfocus needs to step up with Customer Service
Spyfocus needs to step up with their customer service We were sent more cameras than what we ordered and were charged for them Finally getting through to customer service and jumping through hoops for them they sent the address to return them After shipping the products and calling several times and jumping through more hoops and after several months they finally acknowledged we had bought and returned the products and said it would be 30 days for a refund Calling again after 30 days they wanted a copy of the usps receipt where they were sent back with the tracking number and after about 2 weeks we finally saw the refund on our card The worst customer service ever
Kath
6730 reviews
N/A
8 months ago
Avoid like the plague
Avoid like the plague Got scammed like many others I thought it was a genuine quality product Got suspicious when the item didn t arrive on time It finally arrived but after reading the comments in here I knew it was a scam and low quality to be expected Indeed after a difficult app installation set up which I hope is not hacking my phone the camera worked but poor quality image no sound black and white and no image in the dark Plus weird connection I have no access to my own home WiFi when I am connected to their device network And I imagine it stops recording as soon as you disconnect from their network or switch off your phone Plus battery already flat after 10 minutes use Item unlikely to last more than a few daysTheir customer service are liers with no scruples probably AI So pissed off at myself I didn t notice it was a fraud but moreover disgusted at such human beings setting up this fraud websites
Susan Buller
6730 reviews
N/A
8 months ago
STEER WELL CLEAR
Still waiting for the camera to arrive Cannot find an email contact and they charge postage and a warranty that is not evident when you first start the process Hard sell is the name of their game as they try to upsell as you go through the process They were recommended on a tech website which is the reason I thought they would be safe to use
Michael Washburn
6730 reviews
N/A
8 months ago
Do not buy
Somehow while paging through the ordering process it automatically placed the order I immediately contacted their customer service and requested that the order be cancelled In just a few minutes I received an email stating the order had been packed and placed in shipment Are you kidding me Amazon isn t even that fast Liars I called their customer service department again and the person hung up on me At this point I am getting a bit irritated None the less I called their customer service department again I requested the order be cancelled I was told that they would send a request to the warehouse Once again I received an email stating it was impossible to cancel the order It was packed and shipped already More of the same Lies I would highly recommend NOT to purchase anything from this vile company
Tony Durham
6730 reviews
N/A
8 months ago
I would give this company a minus score
I would give this company a minus score if possible stay away got took in by their website big mistake Ordered on the 13th December cancelled on 14th December but they said to late to cancel as gone to despatch they increased return window 30days to 45days contacted them to say now received can they give me return details only to be told they closed my original case and to contact a different company which I believe is not legitNow the 24th January still trying to get refund even tho I have full tracking to prove they received back
Keith ROBINSON
6730 reviews
N/A
8 months ago
The camera isn t fit for purpose as described
The camera isn t fit for purpose as described The night vision is almost nonexistent and the camera does not hold a charge The camera can be picked up on the marketplace for around 5 I returned mine for a refund
ILC
6730 reviews
N/A
8 months ago
cameras is very flimsy
I am writing to express my disappointment with the cameras I recently purchased The quality of the cameras is very flimsy and does not match the appearance on the website I would not recommend this product to anyone based on my experience Furthermore I am frustrated with the return policy The website stated that full refunds were available but now I am being told that I have to pay for the return shipping This is unacceptable and contradicts the information provided at the time of purchase
TheKansascity
6730 reviews
N/A
8 months ago
I bought four of the cameras on Dec9
I bought four of the cameras on Dec9 2024 two were not holding a charge It cost cost 179 to purchase and the quality was not good nor was the customer service I wanted to send them back but was expected to caver the cost and they did not believe that the two cameras were not working I never left an unkind review before up and until now Sherry B
Mr Ellis
6730 reviews
N/A
8 months ago
Absolute rubbish item
Absolute rubbish item Website and its customer reviews are a scam and totally false I cannot stress too much DO NOT BUY ANYTHING FROM THIS COMPANY
Fabrizio Tarar
6730 reviews
N/A
8 months ago
Avoid This Company
I received some cameras as a Christmas gift and have been going back and forth with their customer service for 5 days trying to get them returned and a refund I have little confidence that when I return these items I will be refunded