St-dupont Reviews

Arrogance Incompetence

If I could give this company a 0 star I would Never have I experienced such incompetence arrogance and complete disregard for the customer ST Dupont Australia with Alexandre at the helm is a total joke

Cigar Cutters

I bought 2 Luxury St Dupont Cigar Cutters both have the same issue of not opening and getting stuck upon release both unusable I only had them 1 year well within the 2 year warranty period Online reviews from other customers now show that the cigar cutters have a faulty spring mechanism 86 of reviews were 1 star the poorest mark Not the quality of workmanship I expected for the price point of this product I emailed and asked politely for the company to advise me of the next steps to have them both repaired or refunded as their refund policy is the only link on their website that has been disabled for at least 5 months conveniently ST DUPONT do not provide a direct name or phone number and instead sent me a reply email instantly dismissive stating they would not repair or do anything I had to plead with them they then agreed to repair it and took 14 weeks instead of the 8 weeks advised to fix it Within 1 week of receiving the products back they malfunctioned again and they refused to take accountability or refund despite still being within warranty Their products are nothing but a stylish accessory they are poorly constructed and do not last more than 6 months Significant improvement in service is needed not sure how this company has survived so long

Poor quality fountain pen and jet lighter

I have now purchased at different times a fountain pen and a jet lighter from ST Dupont The fountain pen had very bad flow from the start is scratchy and takes 10 minutes to get the ink flowing each time I have used many different high-end and standard pens and this was by far the worst Found it impossible to get any assistance from ST Dupont or locate anywhere that sold replacement nibs More recently I bought a Hooked jet lighter along with a number of other lighters of different brands The Dupont one is unreliable needs to be constantly bled does not fill reliably and hardly ever works My experience of the brand across two different lines now is not what I would expect from a luxury brand and I would not consider purchasing anything Dupont in the future

I ordered a lighter in June from their

I ordered a lighter in June from their website As soon as I had paid I got an email to tell me that my lighter would not ship until mid-July There was no indication on the site that they were out of stock This was the first disappointment I decided to accept that and wait until mid-July Now that mid-July has arrived I had heard nothing I gave ST Dupont another email to follow up and they replied that the lighter would not be shipped until mid August because Unfortunately the factory production has been delayed due to summer holiday in France Unfortunately this is outside our control They did not warn me of this until I followed up This is extremely disappointing service I have asked for a refund

It is unreal how such a well known

It is unreal how such a well known company can be one of the worst I returned part of my order a month ago and they claim they never received it when DHL s proof of delivery clearly shows they received it within one day They refuse to refund me and they keep saying the escalated it and it takes time No it shouldn t take time you received a return you should issue the refund Really not helpful

If I could I would give them no stars

If I could I would give them no stars I purchased a lighter for a friend s 50 th it stopped working 2 weeks later and now they won t answer the phone or my emails jokers