


S.T. Dupont | Official Store: luxury lighters, pens and leather goods. – stdupont.com
Based on authentic user experiences
Umberto Straccia
6735 reviews
N/A
9 months ago
Bought 3 gas rechargers
Bought 3 gas rechargers Never got the items 1 5 months late no answers from seller Never again Dupont
Sandor Tuske
6735 reviews
N/A
9 months ago
Buying a Luxury pen for 550 EUR without cartridges
I was going to order a pen with personalisation as a farewell present to a friend I chose a nice rose gold pen but I couldn t add the personalisation to the it I tried several time but nothing happened when I clicked on Confirm I called the customer service they couldn t help then I figured out that if I add a second pen to the bag I can add personalisation to it then I deleted the first one from shopping bag Problem solved Or at least I thought I placed the order payed more than 500 Euro and waited for the pen Finally it arrived but WITHOUT CARTRIDGES For 550 EUR I received the pen without cartridge I called the customer service and they promissed to send it straightaway I told them it s urgent my friend is leaving I have only a few days left to give her this pen Next day they called me asking WHICH COLOUR I want black or blue Instead of sending me both colours in the first place and trying to resolve the ridiculous situation they caused they asked about colours S T Dupont is not a luxury brand Their customer service is a mess and not helpfull at all probably full of incompetent managers I would never recomend to buy anything from S T Dupont
Jake
6735 reviews
N/A
9 months ago
Arrogance Incompetence
If I could give this company a 0 star I would Never have I experienced such incompetence arrogance and complete disregard for the customer ST Dupont Australia with Alexandre at the helm is a total joke
Stina Webb
6735 reviews
N/A
9 months ago
Cigar Cutters
I bought 2 Luxury St Dupont Cigar Cutters both have the same issue of not opening and getting stuck upon release both unusable I only had them 1 year well within the 2 year warranty period Online reviews from other customers now show that the cigar cutters have a faulty spring mechanism 86 of reviews were 1 star the poorest mark Not the quality of workmanship I expected for the price point of this product I emailed and asked politely for the company to advise me of the next steps to have them both repaired or refunded as their refund policy is the only link on their website that has been disabled for at least 5 months conveniently ST DUPONT do not provide a direct name or phone number and instead sent me a reply email instantly dismissive stating they would not repair or do anything I had to plead with them they then agreed to repair it and took 14 weeks instead of the 8 weeks advised to fix it Within 1 week of receiving the products back they malfunctioned again and they refused to take accountability or refund despite still being within warranty Their products are nothing but a stylish accessory they are poorly constructed and do not last more than 6 months Significant improvement in service is needed not sure how this company has survived so long
Paul
6735 reviews
N/A
9 months ago
Poor quality fountain pen and jet lighter
I have now purchased at different times a fountain pen and a jet lighter from ST Dupont The fountain pen had very bad flow from the start is scratchy and takes 10 minutes to get the ink flowing each time I have used many different high-end and standard pens and this was by far the worst Found it impossible to get any assistance from ST Dupont or locate anywhere that sold replacement nibs More recently I bought a Hooked jet lighter along with a number of other lighters of different brands The Dupont one is unreliable needs to be constantly bled does not fill reliably and hardly ever works My experience of the brand across two different lines now is not what I would expect from a luxury brand and I would not consider purchasing anything Dupont in the future
Oscar
6735 reviews
N/A
9 months ago
I ordered a lighter in June from their
I ordered a lighter in June from their website As soon as I had paid I got an email to tell me that my lighter would not ship until mid-July There was no indication on the site that they were out of stock This was the first disappointment I decided to accept that and wait until mid-July Now that mid-July has arrived I had heard nothing I gave ST Dupont another email to follow up and they replied that the lighter would not be shipped until mid August because Unfortunately the factory production has been delayed due to summer holiday in France Unfortunately this is outside our control They did not warn me of this until I followed up This is extremely disappointing service I have asked for a refund
Demi
6735 reviews
N/A
9 months ago
It is unreal how such a well known
It is unreal how such a well known company can be one of the worst I returned part of my order a month ago and they claim they never received it when DHL s proof of delivery clearly shows they received it within one day They refuse to refund me and they keep saying the escalated it and it takes time No it shouldn t take time you received a return you should issue the refund Really not helpful
Dave Hampson
6735 reviews
N/A
9 months ago
If I could I would give them no stars
If I could I would give them no stars I purchased a lighter for a friend s 50 th it stopped working 2 weeks later and now they won t answer the phone or my emails jokers