Stairpartsusa Reviews

Very happy

I placed an order and a day later had to change it They were prompt in canceling and reordering the balusters I needed They were shipped and packaged properly and received in a good time span I m very pleased

Needed a baluster for my staircase

Needed a baluster for my staircase which was hard to find Was able to get the exact match Came within a week and nicely wrapped in perfect condition

Great customer service

I called in to place an order and had a few questions My questions were answered right away and my order placed The order went out the next business day My items arrived in a timely fashion and were just what I ordered

Very Satisfied Customer

Every part of process was exceptional and easy The Website is extremely well done and easy to navigate The shipping was prompt and as stated for the particular products and wood that I ordered Im still waiting on the small hardware but I have a feeling it will be here later today regular delivery but didn t feel the need to wait to right this review bcuz or my current experience so far Not only did I screw up in my ordering of a plowed shoe rail sizing I also chose to let it go after I noticed it early on and didn t bother to contact them about it Well low and behold when it all showed up the correction was made for me and the proper size was what I got Sure maybe I could have wanted the other one for some reason and this might be a problem but I didn t it wasnt and I couldn t be happier I almost bought the proper but sub par rail at home depot the other day and I m so glad I didnt I have no experience with there customer service as I have found a need as of yet to contact them but if experience so far is any indication then I m sure there great too I m not in the stair business but I do occasionally get a client from time to time that s looking for a remodel or build and I will definitely be using them again for my next job This job happened to be for my personal home and I m glad I went the way I did Very Satisfied Customer Thomas H Suffolk county NY

The service

The service product price and shipment were all performed to my expectations I am a very satisfied customer Thanks Steve

My hard to find stair baluster

My hard to find stair baluster was found on Stair Parts my order arrived quickly and matched perfectly just need to trim down a little off the top and bottom

I ordered rail and posts

I ordered rail and postsParts were received earlier than expected and in prime conditionI highly recommend

Adjustable Iron slides

I called in my order for Adjustable iron slide balasters and all my questions were answered and I placed my order over the phone Will use them again Highly recommended and products are great

Great Qualty

Quick delivery Excellent quality If you ve ever sorted through wooden stair parts at a big box store you know what kind of junk is out there These guys are the real deal

Quick delivery of product

The questions I had prior to placing my order was were answered quickly and with knowledge Very helpful Parts were shipped and arrived a couple of days sooner than the stated time