Starlinetours Reviews

Starline Tours does not respond to

Starline Tours does not respond to Better Business Bureau Inquiry or email inquiry The Better Business Bureaus of Florida and Los Angeles my travel agent the Travel Industry Council of Ontario TICO TD Visa and Universal Studios all agree I should be refunded the cost of 2 tickets to Universal Studios by either Bedsonline or Starline Tours Starline Tours has not responded to my email inquiry or an inquiry from the Better Business Bureau Bedsonline uses a Third Party Starline Tours to supply tickets to Universal Studios Starline Tours Kiosk was not available May 5 2023 due to a street closure for an event A voucher from Bedsonline was to be redeemed for 2 Tickets to Universal Studios there Starline Tours bus driver honoured the Hop On Hop Off tickets but wasn t able to exchange my voucher for Universal Studios tickets or direct me to their Kiosk Next day at Universal Studios tickets were not valid I paid another 248 USD to enter the park My travel agent contacted Bedsonline and eventually got this response Greetings from Bedsonline We have contacted our supplier with this claim but unfortunately they are denying a refund for the mentioned services Indeed the guest was able to redeem the voucher bus tickets on May 4 at 3 51 PM with a Red Route Driver but regarding the tickets Universal Studio those were redeemable on Starline module located in front of the Dolby Theater not inside the theater which was open during the service date We apologize for the inconvenience but the reservation will not be able to be refunded this time Please feel free to contact us with any other inquiry I feel Bedsonline is responsible for my refund from Starline Tours It s up to them to resolve any problems with their suppliers Bedsonline did not respond to a Better Business Bureau Inquiry Starline Tours does not respond to a Better Business Bureau Inquiry either Both BBB in Florida and Los Angeles have not been able to contact these businesses and have since closed each case I have also contacted the Travel Industry Council of Ontario TICO and their reply is Travel Industry Council of Ontario TICO can offer consumer assistance only if the consumer has booked through an Ontario registered travel company tour operator In this instance your booking was made through xxxx xxxx but the complaint is against the end supplier As such your complaint however valid is outside of TICO s jurisdiction as we do not regulate end-suppliers i e airlines hotels cruise lines or out of province tour operators Universal Studios has also attempted to assist me but they did not sell the tickets TD Visa is now involved with an investigation UPDATED NOTE TD VISA has since reimbursed the entire amount I have claimed Date of experience May 4 5 2023