Starparkingalicante Reviews

Don t use this company

Booked alicante railway station pick up17 phone calls35 mins lateTold to leave car in car park unlocked with key on seat which we didn t doWhen girl turned up she was rudeSays late sometimes and that s how it isHad to wait 5 hours for another train and pay 182e for tickets and 107e to parkHaven t answered my e mails or callsIn structing solicitor

See previous review

See previous reviewThere is a company servicing ukThis company has no connection with UK company although similar name

Think twice when booking undercover roof parking

I have booked 3 weeks of undercover roof parking with Starparking at Alicante airport On my app I could see that the car was parked in an open field no roofs I called about this but had to send an email I emailed 3 times during the 3 weeks I have gotten zero response Upon collection I needed to make payment for roof parking The guy returning the car did not know where the car was parked and I needed to send an email They did not gave me a response Starparking happily takes the money but will not provide the service requested nor will respond accordingly Would not recommend

Absolutely disgusting service

Absolutely disgusting service Waited 20 minutes on departure and arrivals for them The attitude of the awful woman who delivered the car was disgusting They insisted on cash even though it was agreed credit card payment When we said that we had no cash she screamed at us that our flight had been delayed 2 hours and we would have to go to the atm They were supposed to clean the car but did not We found 20 euros and paid but they gave us no receipt Do not use this company

Unreputable company with no after service

We left our car with Star Parking for 2 weeks On our return we waited an hour for it to be returned When it was finally brought back the driver parked it in a dark spot got out opened the boot and asked for payment It was only then that we noticed that car had suffered extensive damage The driver s door was scratched and dented the bonnet was gouged and buckled the number plate was broken a headlight was hanging off the wing mirror was smashed and hanging off - it was horrendous The car had obviously been in a serious accident but Star Parking did not contact us to inform us and brought it back to the airport in the hope that we would not notice until it was too late There then followed a long phone conversation with the driver s boss who claimed not to know anything about it and said it would need to be dealt with the following day He refused to give us their insurance details and did not offer a courtesy car or taxi home We felt we had no choice other than to drive home Subsequently Star Parking have collected the car from our house taken it away and had it repaired But this was not done through an insurance claim as they told us their insurance would not pay They have never explained what happened to our car We were without a car for over 2 weeks but despite asking several times they did not provide us with a hire car The whole thing was a terrible experience DO NOT USE THIS COMPANY

They are rip offs

They are rip offs - I paid for my car to be cleaned and they didn t do it and I have bumps all over Not recommended - they are not serious and also do not respond to the complains Do not recommend AT ALL

Many other parking services a lot better than Starparking

When I got my car back after the Christmas holidays there were literally only fumes of diesel left in the tank I was worried I wouldn t even make it to the nearest petrol station I know for a fact that there was diesel in the tank perhaps 10-15 liters when I dropped off the car Also our disability parking card disappeared from the car I unfortunately forgot to take it with me and now it s gone No help with the luggage although I was alone with my kids where one is disabled Will never use this airport parking service again They haven t even answered my email asking where the disability parking card is

Pants

Used this company previously with no problems we even have recommended them Not no more paid for a full valet service and the only got a quick vacuum and jet wash Shall never use again Pants