Start Reviews

Thieves

I subscribe to the service April 25 and was charged 158 20 I called back a few fays later and was treated like a complete moron I cancelled immediately and was refunded 146 90 on April 27 Even a complete idiot can see the problem with this How do you SHYSTERS sleep at night

A Long time customer means nothing to Start

I have been with Start internet service for a very long time I am on an old DSL service with a dry loop as that is all that is available in my rural area I have to leave the country for 6 moths for family concerns and when I asked to have my account put on pause until my return I was told NO I was told that they can not do that for me and that I would have to cancel my account with them and the sign u for a new account when I get back But the catch is that they want be to sign up for a cable account which is not available in my area So essentially because I have to leave for 6 months I am being thrown to the curb in gratitude for all the years that I have been with them Nice very nice way to treat your long term or any customer for that matter

Modem issues

Modem issues - Upgraded service from Thomson TC476 modem to Thomson TC4400 modem - 1GB download only getting barely 500MB 50MB upload achieved - after several phone calls with Start tech dept Rogers did a line check with no issues - this issue has not been resolved - the modem requires a firmware update - disappointed

Absolutely the worst customer service

Absolutely the worst customer service ever If you have an issue after 9 PM eastern standard time You re screwed You can go ahead and pay for your Internet But you have no Internet But you re still paying for it But you have none And you can t call anybody after 9 PM So you re paying for something that you don t have What the phuck sense is that it s total bullshit And it all happened ever since they hooked up with Telus which is a subsidiary of Bell telephone Which everybody knows Bell telephone is a piece of shit They screw people over and over again And now Start TV has decided to go with Bell Telus Which everybody knows is a piece of shit All they wanna do is grab your money They don t give a phuck about customer service So my Internet shut down at 9 01 PM I cannot get service until 8 AM that day That s the way it is That s right that s true They don t give a shit about their customers and it s only obvious by The hours that they offer customer assistance or support 8 AM to 9 PM Really So 9 01 PM my Internet shuts down and I cannot use it but I m still paying for it right And this is the way they want to run a company You guys oughta be ashamed of yourself but you know what I know Bell telephone Telus Start TV Doesn t give a phuckabout anybody They only care about the phuck IG profits And that s it and that s the truth so do not buy Start TV

Absolutely the worst customer service

Absolutely the worst customer service ever If you have an issue after 9 PM eastern standard time You re screwed You can go ahead and pay for your Internet But you have no Internet But you re still paying for it But you have none And you can t call anybody after 9 PM So you re paying for something that you don t have What the phuck sense is that it s total bullshit And it all happened ever since they hooked up with Telus which is a subsidiary of Bell telephone Which everybody knows Bell telephone is a piece of shit They screw people over and over again And now Start TV has decided to go with Bell Telus Which everybody knows is a piece of shit All they wanna do is grab your money They don t give a phuck about customer service So my Internet shut down at 9 01 PM I cannot get service until 8 AM that day That s the way it is That s right that s true They don t give a shit about their customers and it s only obvious by The hours that they offer customer assistance or support 8 AM to 9 PM Really So 9 01 PM my Internet shuts down and I cannot use it but I m still paying for it right And this is the way they want to run a company You guys oughta be ashamed of yourself but you know what I know Bell telephone Telus Start TV Doesn t give a phuckabout anybody They only care about the phuck IG profits And that s it and that s the truth so do not buy Start TV Date of experience October 26 2024

Have been with start ca since their

Have been with start ca since their beginning Was always good service and pricing Great customer service with easy-to-understand English speaking reps That has all changed dramatically since Telus took them over Price increased 80 for my internet service I called and negotiated a return to my current pricing They agreed My invoice then arrived with their new increased price and not the price which had been promised to me I called them and was told they wouldn t honour the lower price as it was below their threshold This after they had agreed to the new terms Bell and Cogeco now have a rival in terms of lying and deceit I closed my account with Start yesterday

Start internet speeds are a hoax

The saga continues - paying for 1Gb down and 50Mb up - ACTUALLY getting 500Mb down and 50Mb up Start does not reply to tech email and when called they make the customer look like a moron Paying 100 for this service which has now been reduced to 90 - terrible customer care - speed tested directly from modem - service also cuts out frequently stalls for a few minutes then comes back

Internet is fine - TV not

Internet is fine TV is frustrating with well-known issues by Start staff If you just want internet and watch TV you should be OK But if you want to record for future viewing forget it The Start staff is friendly and helpful and I really don t want to bother switching but I must

From Five Stars to Frustration How Telus Ruined Start ca

I used to proudly rate Start ca with 5 stars genuinely appreciating their exceptional customer service and reliable support However since the Telus acquisition everything has changed and not for the better The once-outstanding customer service has been replaced with unbearably long wait times and subpar assistance I personally waited over an hour for tech support and I m far from alone in this experience Many others are facing similar frustrations highlighting a troubling trend Telus has taken what made Start ca special and destroyed it prioritizing profit over the genuine care and support that customers deserve The decline in service is so significant that I am actively seeking a new provider I will never subscribe to any services offered by Telus or its subsidiaries including Koodo Mobile and Public Mobile It s disappointing to see a company that could once afford excellent tech support now reduced to providing what feels like the bare minimum This stark decline is a reflection of Telus s standards which in my opinion are among the lowest in the industry I m also disheartened by the broader implications of this acquisition How did we let this happen Where was the protection for Canadian consumers The lack of action from regulators such as the CRTC has only enabled a small group of large corporations to dominate the market leaving consumers with fewer choices and poorer service To those reading this good luck navigating this new reality It s clear that the interests of everyday Canadians are being overshadowed by corporate agendas