Startriteshoes Reviews

Getting a refund is ridiculously slow

We love start rite shoes for the girls this time I ordered our little girls size and the style was unusually narrow so I returned them for a refund It s been almost 2 weeks now since I returned them so I emailed to enquire about my refund They said they could see they received the shoes back on the 15th so over a week ago and they advise it takes 14 days from there to get a refund issued Why They have the shoes back have done for more than a week but still no refund issued I returned a pair of Clarks shoes on the same day as these the refund for those was in my account 3 days later it s really put me off using start rite now as I need a refund so I can go and get her some more shoes

Scammers

Scammers if you don t chase your returns they keep your money even after returning the products You have to email few times prove that you have posted the items back even if you use their returns label They bluntly blame it on Royal Mail If you email you don t get proper replies Louise Barber was dealing with my issue who clearly didn t know the process of complaints When I raised it online she asked me to phone to raise the complain and when I phoned I was asked to email if I wanted to make complaint Avoid these scammers

Misleading despatched information on their webiste

I placed my order on 31 at 10 42 and accordingly their website my order should have been dispatched on same day Orders placed before 4pm on a working day should be dispatched on the same day with our nominated courier Royal Mail But instead they have dispatched my order today 2 days after I placed it My child started school and still no shoes Their delivery information are misleading I read them on purpose before placing the order as I wanted to be sure they will arrive before first day in school It is a shame fist time I ordered from this company everything was perfect

Awful company to deal

Awful company to deal They sent faulty kids shoes that made my daughter s feet bloody and refused to accept the responsibility for it The customer service assistant asked useless and insulting questions and showed no knowledge of the consumer rights protection I will never buy their shoes again

Scamers do not use

Scamers do not use If you subscribe they will pass your email to scammers and your inbox will flooded with scam emails I have never shared email I subscribed with and starting from the same day I subscribed I have been receiving scam Shoes are terrible quality

Refused to accept return or replacement

Refused to accept returns or replacement for faulty Velcro on one of their brand new toddler shoes The Velcro kept coming off after a few minutes and posed a tripping risk They kept asking for photos and I explained 5 times that stickiness cannot be captured on a photo and they d have to inspect the shoes themselves They refused to replace refund or even inspect the shoes I escalated the case to PayPal who gave me my money back However their disregard and disdain towards consumers and consumer law is truly shocking I am going ahead with reporting them to the CMA

Bad quality school shoes which they will not take responsibility for

I have previously bought 3 pairs of shoes from them and was very happy so when it came to choosing my daughter s school shoes it was a no brainer After her first week the leather on the toes was peeling off This is not normal wear and tear as that happens over time and my daughter generally looks after her shoes and possessions I contacted them and sent them pictures and they sent me an insulting email to buy their shoe polish to polish the abrasions on the toes I would be polishing the fabric underneath that is how scuffed they are They are taking no responsibility for this and saying the shoe is not faulty This should not happen to good quality shoes which they say have been tried and tested From now on I will just buy cheap supermarket school shoes and replace them instead of investing in what I thought was a good quality pair that would last at least the year or until she grew out of them I will not be purchasing anything from this company again

Appalling customer service

Appalling customer serviceI ordered shoes and 10 days after I get a message that my delievery will be late No info on delivery no reply to my 3 wmails I ordered few times from them luckily no issues But this time I realised that they have no customer service no staff to deal with issues It s better to order through JoJo Maman website you can even get better prive there This will be my last order with them they should be ashamed for using our money and not deliver the service No reply no apologies Stay away

Dreadful customer service

Dreadful customer service Lady on the phone was completely uninterested Needed shoes for daughter urgently Don t buy A word of advice for management your staff need to go on training courses I have bought shoes from you previously will not be doing again