Stashtea Reviews

This was an awful experience

This was an awful experience My cousin sent me a gift which was supposed to be a chest with 80 tea bags I got the chest but it only had two bags I let them know and asked if they could send the tea Instead they said I had to send the box back which would require a long trip to the post office for me and my days are quite busy They said they could not send the tea because it would violate their policies and procedures I pointed out that they should not have a policy that requires a customer to fix their mistake but got no coherent response The most frustrating part was how unnecessary this was All they really had to do was send the missing tea I am really shocked they have a B certification

No Contact

I placed two back-to-back orders with Stash and wanted to return two mugs due to the colors not resembling the pictures online and needing a replacement for a box of tea that was quite damaged in the box it was to be a gift I have left three messages over the course of a week for this company and emailed them as well 2 weeks ago with no response despite the fact that their voicemail says they will get back to you within one business day Not a good first impression

not helpful or trustworthy

ordered a bunch of tea one was not able to be shipped with the rest however instead of being notified and given the option to cancel it was shipped separately and i was charged 9 99 for shipping And not refunded for that tea in the original Then 8 days later the tea was shipped again with charge to shipping sent an email no one replied for over 48 hours Then I called no one picked up then i finally sent a chat I was told this happened because I signed up for a subscription never and they supposedly took me off the subscription never refunded my shipping charges very dishonest way of dealing with an error or glitch on their end I m done with stash

Shipment damaged and no response from the company

Received a large order of tea Upon opening the shipping box which was undamaged I found what looked like someone just stuffed the tea boxes in crushing them Box was plenty big so why were they crushed down to half the size of the box Multiple attempts to contact the company only receive response the office is closed We will contact you as soon as possible Got my money so they don t seem to care

Very poor customer service

I have complained numerous times but had no response back Bought the decaf chai spice tea bags- not cheap and only 18 bags in the box The spices are fine but the black tea is so weak even 2 bags arnt enough I would have given no stars but I couldn t - very dissatisfied

Terrible customer service

Placed an order on November 16th at which time all items were in my order were in stock Three days later I received an email informing me that one item was out of stock and fulfillment of the entire order would be delayed I was also told that the company had initiated a transfer for the out of stock product which could take up to 10 business days to become available Well it s December 6th and my order still has not been fulfilled and I haven t received any further communication from Stash When I responded to the November 19th email from Stash I received no response I tried calling the company as well and after navigating through pre-recorded messages and a frustrating interaction with a bot I was supposedly transferred to an agent but no one ever picked up the phone Instead an automated message instructed me to send the Stash team email The call was placed around 2 30 PT on Friday and the office apparently closes despite the increased holiday demand at 4PM PT on Friday and does not reopen until Monday Not happy or impressed with this company

I buy a lot of tea but I like the lemon

I buy a lot of tea but I like the lemon ginger tea Stacy makes except for one thing the bags always open and all the ground tea ends up in my water why is this always happening and can it be fixed Very upsetting I just made myself another and again it opened and I had to use a coffee filter and make a mess trying to get the Ground tea out just so I can drink it and not through it out Hopefully someone from the stash tea company can get back to me to rectify this in some way

It s Complicated Buy through Amazon not the Website

So Stash Tea I m going to rate this based on how the company handled my transaction however my previous experiences with the company have been very different First this is the first time I have utilized the company website when purchasing something from them as I have previously used Amazon and website interface was actually fairly easy All of my previous purchases from them through Amazon have been delivered in a timely fashion with communication if there was any issues I made my purchase on March 27 everything was in stock and I signed up for a subscription service to reoccur every three weeks I wasn t expecting it to arrive until the middle of the next week April 2-4 but by that time I had no communication on if my order was being processed or not My order was not processed until April 8 and didn t arrive until April 14 nearly three weeks after I had ordered It s now the last day of April and I have not received any indication that my subscription has continued which given how long it took for me to receive my initial order is not surprising I will still buy from the company again but Do Not Buy from their website expecting timely service

Amazing customer service

I ordered a teapot for a friend and it arrived with a small chip in it I contacted Stash and sent a picture and got a response apologizing for the damage and asking if I would like a refund or replacement 6 minutes after sending an email to ask for a replacement I received an email from their shipping department with the tracking info for the replacement Stash went above and beyond