Statesmanappliances Reviews

Shocking customer service

Shocking customer service my job broke after only 10 months and they are refusing me the warranty saying it could be due to my maintenance of the job but not willing to come out and check In process of going through the ombudsmen

I bought a statement washing machine

I bought a statement washing machine its dreadful I had a Hotpoint for ten years wonderful I just cant understand I put it on a quick wash nothing happened for a while when the cycle ended the clothes were still soaking wet

Door handles weak and substandard also no replacements available

I brought an under counter silver fridge with icebox at the end of October 2020 It was a new kitchen and didn t get fitted until just before Christmas 2020 In July the handle of the freezer snapped upon opening It is only me in the house and I am not heavy handed I contacted Statesman CS believing it had a 12 month guarantee Apparently if you read the small print the doors and handles are only guaranteed for 6 months from purchase who knew So I tried to buy a new door This has proved impossible I still email them occasionally hoping that a door may appear have arrived in stock but so far no luck The fridge itself is fine but the overflowing stuck ice box isn t ideal and is frankly a waste of space

Very disappointed with my Statesman washing machine

I bought a Statesman FWM0714 washing machine in May 2020 from a local retailer I have been very satisfied with it until it died on me two weeks ago The problem was the heating element which was completely gunked up with limescale and fluff which had stuck to the limescale I cannot understand why this has happened as I use a water softner tablet in every wash The fluff filter is not doing its job letting fluff onto the heating element I am 81 live alone and only use the machine twice a week at most I have had many machines over the years Hotpoints and have never come across this problem before neither has anyone I know who use a variety of brands I am very disappointed that the heating element has only lasted for 3 years and I have been landed with a bill for 141 19

Broken fridge freezer after 2 5 years

After only 2 5 years our statesman 60 40 fridge freezer broke due to a gas leak Fridge now needs to be regassed and a new compressor which will likely happen again in the future Very sad and frustrating 100 worth of food completely wasted and money down the drain after such a short space of time Will buy a more reputable brand in future

Charge you for a wrong item and do not refund you

I bought by phone a milk tray to my fridge and it was sent a flat tray which after instructions I sent back in order to get the refund Now almost 2 months phoning sending and receiving emails and I have not received the refund Sent now all these information to my credit card company which I hope can help me with that This company or is disorganised or dishonest I will avoid buying anything related with them in the future especially by phone Just added more worries in my life I fully regret the moment I got in touch with them

Dangerous door badges on Statesman fridge freezers

I lacerated both hands by brushing them over the door badge and when I complained to Statesman Customer Services they twisted what I told them and said it was my fault as I should have had the faulty badge repaired Impossible as I did not know it was faulty I checked with my local supplier and saw that new fridge freezers had a clear tape over the name badge so I asked why I was told it was to prevent snagging so Statesman know they are dangerous

Health Safety of Hob

We purchased a Statesman Hob in 2023 Then received a letter in August 2023 Due to a safety issue a part needed to be replaced It took until now for the problem to be rectified Bearing in mind this was an urgent safety issue We also purchased an oven but have yet to use it Concerned reading the other reviews on the oven So will have to wait and see when we use it In a weeks timeWill never purchase an item from Statesman again nor would we recommend to family and friends