Stauko Reviews

Cannot be trusted

The guys at Stauko seemed nice and I was looking forward to doing various rooms of the house with them Luckily I started with just one room The wood window I received a large floor to ceiling window made in 3 parts with a door into the balcony arrived with a big delay and it is not the type of product I had asked for and discussed with the representative of Stauko I had stressed the importance of having a door that would look exactly like the existing door as we live in a monumental home but with double glass to improve insulation I had also shown the representative of Stauko 2 other windows doors from other rooms that had been done about 3 years earlier by a different company and they would also be a good reference since they had the same design as the original door windows from 1905 but with double glass and were made with a nice and heavy frame and solid wood The representative of Stauko made me believe that they could deliver the same high quality product however what I received was completely different The design of the door is modern the frame thin and inconsistent does not even close properly and this type of door window is not allowed in a monumental house It s in fact a window that you would use on a trailer or a mobile home A cheap version of a window When I mentioned this to the representative he apologized saying that he had changed my order because they did not make the windows I wanted and he realized he should have let me know about the change and should have gotten my approval but now it was too late to replace the window as it had been made to size He said I should be happy to have a modern window He refused to replace the order In other words he had no problem taking my 50 deposit of over 5400 Euros and put it towards an order for something I didn t want at all in fact it was the opposite of what I had asked for In addition the cheap excuse of a door window does not close properly it does not even align properly and one side is sitting taller than the other There is a huge gap at the bottom and air comes in It s actually too short for its frame When the guys from Stauko tried to align it better the door would not close anymore as the lock alignment was lost The insulation is very poor you can feel the wind coming in I have never seen anything done so poorly The original doors as old as they were closed better than this door The Stauko explanation Wood stretches and shrinks Right on a door that is a few days old It shrinks so much that it leaves gaps everywhere and lets the wind come in The main problem however is that this door style is not even allowed in a monumental home and needs to be replaced Months have passed and Stauko has avoided responsibility in fact now the representative denies completely having had these conversations with me and has not yet offered a replacement or refund They offer to try to fix the door and make it close better How do you fix a door that is the wrong style And that is missing about 2 cm at the bottom Now with the cold weather I have to keep the door of that room always closed and I will have to replace the windows completely in spring DO NOT TRUST THEM EVER They do not know anything about wood windows and they will say anything to avoid taking responsibility terrible terrible company