Staycity Reviews

Staycity Dublin

Staycity Dublin Most amazing reception staff especially Demi Made our stay so welcoming

Very clean and tidy hotel

Very clean and tidy hotel well furnished and enjoyed our stay Dani was an excellent host

Would never stay here EVER again

The room was dusty the floors daily became dirty with dust I think it is coming from the air con vent and there is absolutely no room service or cleaning from the staff - we stayed 4 nights and not once did they clean the room We also requested new towels and they never made their way to our room Had to buy a plug adapter for 20 euros plus pay 11 euros for tourist tax which is fine but I wasn t aware of this until we arrived Staff did a lot of standing around talking One morning as we were leaving to go out a family arrived to check in with all their luggage and the dad asked if someone could help him take the luggage to their room to which he got the response we don t offer that service here and then the 3 staff members standing around reception continued having a chat doing nothing work related 1 dishwasher tablet given for our entire duration the dishwasher was small so we needed to wash dishes Breakfast was not great - greasy food warm at best expensive for what it is Hotel would not accept cash only wanted card payments There was a dirty cat walking in and out of the hotel every day Shower door wouldn t stay open and there wasn t much room in the bathroom as it was so made it awkward The pool was not open on time - we along with other people were waiting at least 20 mins after opening time for a member of staff to open the pool and remove the pump Bird poop all around the pool flooring outside - clearly not being cleaned up and as a result of the hotel allowing the birds to nest in the window ledges of the hotel rooms multiple nests across the back of the hotel overlooking the pool Yeah for the price it was not great bed sheets were not changed at all we came back one time and found a dirty pillow placed on our bed just one pillow and it was covered in dirt and stains I have no idea why it was there The sofa beds were dirty and dusty so our two kids didn t sleep on them and slept in our bed I would NOT recommend staying at this hotel To note we stayed at the Paris hotel close to Disneyland Which was the only plus was how close it was One morning we took the free shuttle bus because the kids wanted to experience the ride never again it was over packed the driver was miserable and drove fast Also to mention on our second day we were locked out of our room and told we were checking out why so we had to get a new card etc Then a staff member that couldn t speak English came to our room asking if we were checking out staff have no idea

NOV 2019 SHOCKING ARREST

NOV 2019 Me and my girlfriend were woken up at 3 3 30AM to security stating that the fire alarm was going off and that we were smoking in the room I told him no-one was smoking and me and my Mrs were in bed The security guard then proceeds to force entry leading me to push him out and lock my door as my mrs was in bed and indecent Now confused I went to reception to see why he had woken us up An argument started and they told me i had to leave Being from coventry it was quite a distance for us to have to travel and also costly We had zero issues with security or any member of staff leading up to this and had infact had abit of banter with them when going for cigarettes every hour or so I informed the guards that i wasnt willing to leave as id done nothing wrong and have paid for the night We also had a booking to go to the sealife centre the following morning for the mrs s birthday and that also demonstrates that we hadnt come to the hotel to have a mad night out So im telling the guards im not leaving for previously mentioned reasons and then two guards unlawfully tried to restrain me me not realising I m in a blind spot for the cameras whilst I m now trying to get them off me my mrs comes down and is hysterical asking what they re doing to me At this point funnily enough they let go of me But now she s trying to find out what the problem is and I m also arguing with the security They state to us we have 15 mins to leave Understandably my girlfriend doesn t understand why and a security guard says to her you ve been OK He s been swearing At this point I try to swipe myself in to go to my room One of the security guards then tackles me and again tries to restrain me On the body camera footage I had shows a guard laughing untill I put his colleague on the floor and admittedly hit him 2 or 3 times I then let go while another guard was called over I m now trying to explain to this new guard that they were unlawfully restraining me Anyway me and the girlfriend get back to the room and proceed to pack as we now don t even want to be here Police turn up and come into the room I ask them if the room smells of smoke and they say we cannot confirm or deny to me meaning that no it doesn t as if it did they surely would have stated so Anyway I get arrested and am graced with a night at her majesty s pleasure I get myself a solicitor who is brilliant He gathers all of the body cam and cctv footage The cctv footage showing them initially trying to restrain me had been edited with 45 secs missing The two security guards were saying they were scared to go back to work and all of that good stuff I m only 5 6 so I d love to know how as security they would deal with a 6ft 6ft2 bloke but anyway they didn t even bother to show up to court and their own solicitor said as his clients hadn t bothered to turn up he was happy to dismiss the case and had said with seeing the evidence I probably would have won anyway and that it s shocking that if I hadn t turned up I would have a warrant for my arrest Be careful at this place as they re dodgy

Stay here if you don t mind descriminated based on your ethnicity or skin colour

I have stayed at Staycity Aparthotel in York before Covid-19 a couple of times I picked up this place as it is close to my temporary workplace This feedback is to warn others of BAME communities so that they won t have to face the discriminatory treatment from the staff of this aparthotel During my stays I used to video call my family every day at about 7 30 pm One evening a staff member knocked on my door during my video call and said the woman staying in the adjoining room has complained I am too noisy I was very surprised as I was having a casual conversation with my kids and wife behind closed doors I asked the staff member if he thought I was too loud The aparthotel has a quiet time policy after 10 pm He said he didn t think so but the next door customer who complained is a special customer I raised the issue with the hotel s manager who also mentioned that the woman was a special customer I left the aparthotel the same night as I didn t want to pay and stay in a place that discriminates their customers Especially if I can t talk to my family inside my room I used to book a particular room in this aparthotel every week for a few weeks I was told a few times that the room I booked was not available as another customer wanted to extend his her stay before my arrival I found this policy weird If the room is reserved in my name how can someone else book the room after me It seems they saw me as a second class customer and treated some of their customers as special I would never stay in this aparthotel chain ever again to be treated unfairly I would not recommend the place to anyone from the BAME community unless they don t mind being discriminated on their ethnicity skin colour

Awful place to not stay here

My niece just stayed here with a load of friends to go to Longitude The staff here are the worst They were going in the rooms There were 10 rooms booked and when they got there after paying they were only given 8 rooms Then the little guy was giving out that there were too many people in the room The reception guy even went into one of the girls rooms and lifted up the covers while the girls were in bed looking to see if any more people were in the rooms They were then told very early in the morning to leave even though they weren t making noise I am disgusted that they took their money and treated them awfully If you are going to Longitude do not stay here They paid nearly 5k to stay here for the weekend for 10 rooms and only got 8 rooms then told no more than 3 to a room - what were the others to do This is the worst and a refund should be given

Money thieves during a GLOBAL pandemic

Terrible terrible terrible We are due to stay at Stay City in a few weeks but due to the ongoing GLOBAL pandemic our flights to Dublin have been cancelled Alongside this the government has advised against all but essential travel meaning that regardless of having no flights we wouldn t be able to visit even if we wanted to As this is an ongoing situation we have no idea when we would be able to rebook After contacting them directly and explaining the situation I simply got the answer of no refund change the date otherwise lose 100 of the money you have paid I completely understand that businesses are struggling at the minute but even they have to understand that individuals are struggling too with job loses and financial worries that they can t afford to be losing 100 of the price paid for a trip that can t even happen The customer service has been completely shocking and there is a complete lack of compassion shown Surely during struggling times you want your customer service to be second to none ensuring that you have customers willing to use you again companies acting in this horrible manner won t survive this and it s quite clear why

Beware of overzealous stopping fees in Manchester

My dad dropped me off as I was staying in Manchester City centre for a function the following day My dad literally dropped me and my overnight bag off outside the door A week later he was sent a PCN charge for 60 for stopping What the hell was I supposed to do jump out of the car whilst it was still driving I was fuming I won t stay there again on principle