Staygenerator Reviews

Unfair Refusal of Refund

Brazil is in the midst of a very serious Covid-19 pandemic with successive records in the number of deaths and infected people ranking second in the world Considering the very serious pandemic of Covid 19 that devastates the world and in particular Brazil in the year 2021 countries in Europe for sanitary reasons restricted the entry of Brazilians leading airlines trains and hotels to cancel our reservations all with full refund just missing the Hostel Generator Amsterdam However without considering that we were unable to travel for reasons beyond our control due to a pandemic that resulted in the closing of borders and the cancellation of flights for Brazilians Hostel Generator Amsterdam unreasonably refused the refund Thus we reiterate the request to cancel our reservation No 265063-502679023 with full refund of paid nights Sincerely Eduardo Leite and Rebeca Santos

Really bad service

I have previously enjoyed going to this place in weekends and the staff is usually very friendly but this evening we had the worst experience with a bartender that I have ever experienced He was so rude and non-serviceminded that it is totally out of proportion I don t have his name but I have never seen him before and if I were the owner of The Generator I would be embarrassed to have someone like that to represent my company Every weekend I have been at the bar all the shuffleboard have been available for no charge for everyone to use This is the days when the place is so packed I went when a group of colleagues today we were almost the only company there and we wondered why the shuffleboard equipment wasn t at the tables and went to the bar to get it He then told us that it would be 7 euro per person PER HOUR As the only large group there we all ordered food which is kind of expensive compared to what it is and still no service in regards to provide with just one set of shuffleboard equipment We tried explaining the in-logical way to run their business that it doesn t make sense to charge 7 euro per person per hour on the days when the place is almost empty instead of making it available for free on these slow days so people might wanna come back for the weekend they should of course charge in the weekend when the place is packed and more people is wanting to play It ended up with the bartender saying we will be fine without you as guests he didn t wanted to serve us any more drink or change our coins so we could play games so instead of showing some good customer service skills and doing some self-thinking and give us for maybe 28 of shuffleboard after spending 200 in total they have now lost 10 good customers and maybe 300 of revenue in the next coming visits from our company

Hotel Generator Berlin Prenzlauer Berg

Hotel Generator Berlin Prenzlauer Berg April 2022We had a very bad experience at the Generator The people in the reception tried their very best But it seemed like there were way too many guests and very few employees to serve them Everything was chaotic We arrived Monday the 4th of April 7 2022 with 84 students We had booked months in advance still nothing was ready when we arrived at the hostel We arrived at 17 30 and received our last rooms at 22 30 There were not rooms for all students We received 4-man rooms instead of 8-man rooms and had to rearrange our students in different sleeping groups Many of our rooms were not cleaned at all we were met by wet and dirty sheets and dirty bathrooms and floors In many rooms we had to change the dirty sheets ourselves Some of our rooms were already occupied by other guests so when we entered with our key-cards other people or luggage were already in the room During the evening and night there were a lot of French students screaming yelling playing football and running in the hallways The security guards tried to maintain order and in the process entered our room while we were undressed on our way in bed When trying to talk to the man entering our room he acted aggressive and rude Many of our students also experienced employees entering their rooms uninvited One of our students in room no 723 was robbed from his wallet He left the room while his wallet containing his money was inside the room When he returned 40 Euros were missing Our student trip turned out to be three days of more stress chaos and general discomfort than anticipated

Very disappointing - No compassion

Very disappointing service and no compassion when trying to cancel with them All about the money so would not bother booking with them No heart or care factor before you get there suggests unlikely to care about you when you are staying there

Disability Discrimination in Rome

BEWARE DO NOT STAY HERE I had a reservation through Hostelworld DO NOT USE THIS COMPLETE TRASH OF AN APP and all I wanted was to come two days later and I didn t even ask for any refund I JUST WANTED TO STAY TWO EXTRA DAYS IN FLORENCE I was told NO that I can t do that On the Hostelworld website it says if you don t show up for the first night of your reservation it will be immediately cancelled All I wanted was to make sure they would hold my bed THAT I ALREADY PAID IN FULL FOR Not only did they not work with me on that they denied my ability to cancel my reservation without penalty WATCH OUT FOR HOSTELWORLD Even if you click on REFUNDABLE RATE they don t guarantee it Even though I sent the property a screenshot of the terms and services of my reservation stating that I could cancel without penalty 72 hours ahead which should say anytime because that s what I thought I was paying extra for they denied it and kept my 407 80 and told me that if I wanted to stay I d have to PAY A SECOND TIME AND HOSTELWORLD IS COMPLICIT WITH THIS So I called them and had one of my roommates record the conversation I have their weekend manager on record saying that they COULD let me stay for what I ve already paid but they won t because THEY DON T HAVE TO I just can t believe what they have escalated this into Just WOW The only motive I can surmise is that they don t want me personally to stay at their hostel because of my mobility disability which I let them know about previously I guess I would bring down the party atmosphere with my limping I hope they are proud of themselves since they successfully scammed a person with disabilities Just BEWARE These are NOT good people

A very poor customer experience with cancelling the booking and the hostel s reachability

I experienced a very poor customer care from the Hostels side I booked my stay on Generator Hostel Amsterdam via Airbnb and later wanted to cancel it because my plans changed First I didn t find a place on Airbnb where to cancel the booking But since I had already received a welcome message from the host I figured that I can respond to their message asking for a cancellation I was by then still eligible for a full refund of my booking because I contacted them early enough I patiently waited for their response for almost 30 hours and by that time it was already pass my check-in time Still no response Finally I called them asking whether they have seen my message since on Airbnb their average response time is one hour I reached them via phone and a man called Girio said that he can not cancel the booking for me but I can contact their accounting email and explain the situation I made sure that the email he gave me was written correctly and I wrote the email only to notice that the email address didn t exist I tried calling again many times after that but still have not reached them I called Airbnb and through them I learned that it is completely up to the hostel to decide whether they want to refund me fully or not This whole thing could have been avoided with them kindly responding my message and advising me how to proceed with cancellation early enough Now I loosing my money for an unused 4-nights-stay to a Hostel who I definitely do not want to support

My daughters stuff was missing

My daughters stuff was missing after the Cleaning lady The hotel Didn t care

Zero Customer Service

I emailed them to confirm payment details - no reply - emailed again - no reply - called them - no answer Terrible customer service - avoid

It s ridiculously disrespectful

These people love money so much you can see the evil sparkle in their eyes when they see it That includes the servers hotel assistant not giving them huge tips will make you be treated with disgust and hostility To me it s ridiculously disrespectful