Stericycle Reviews

The one thing I can say to any

The one thing I can say to any prospective customer is please stay away unless you want a never ending headache Fraud rudeness bordering on violent behavior unprofessional disruptive to my clinic and patients privacy no consideration or understanding to collaborate with a small business are just a few of the things I have experienced I have been dealing with this company for the past year both as my medical waste and secure paper shredding company At the start everyone seemed positive and seemed like they wanted to help me set up an account and guide me through the process I was set up with someone who I was told would be my account manager and help to set up my online profile to schedule pickups and handle automated payments This was at the end of March of 2023 not even a week later I reached out to discuss how to manage my profile and no one knew who this individual was nor was willing to help me to find anyone to assist I had a rude driver who came into my clinic for medical waste pickup He barged into patient treatment rooms without care if they were in use saying Well where is it referring to the waste and once shown where the location of the bio hazard room was located told me that The amount of waste here isn t worth his time and would not take the waste and departed He still charged the business as though he took the waste however I had to call and get a supervisor involved in order for the driver to make another trip the following week and pick up the unsanitary waste This horror is not the worst of it I was told afterwards that the driver made stops and told the company we weren t at the location even though I had open hours and was seeing patients and he never came into the clinic Later on it changed and he scheduled pickups as it was more convenient for the driver to come on a day Tuesday morning My clinic is always closed that day for surgical procedures When I made the company aware of this they backed their employee and not the paying customer stating that that is his allotted time and I should make adjustments I was then finally given a supervisor to talk to who stated to me that it would be his responsibility to take care of my account We spoke and I signed a new contract and was credited for the previous issues and was told we would have a new driver I thought that the problems would end After I noticed that I was still being charged for pickups even though again the driver did not show up to clinic I called and tried to get a hold of the supervisor and no response I emailed several times through several months still no response Finally after 2 months my secretary got a hold of him and his response was Oh I guessed I must have missed these No apology no rebuttal a passing thought My receptionist explained that we were charged after cancellation of service as well as named receipt given for an employee When told that we don t have an employee at this office with that name he stated of I will look into this and the resolution was they charged me for the service anyway This is just the tip of the issues with the company I will be pursuing litigation for all the hours I had my employees waste the trauma caused by the driver to my employees as they feared for their well being fraudulent charges and disruption of my patients privacy

This company is fraudulent

This company is fraudulent They billed my credit card and never supplied any services I have called their one 800 number numerous times You start out with overseas operators and then you have to threaten them to get to a supervisor The supervisors lie consistently I have been waiting for my refund and I still have not received it Do not do business with this company at all my sales representative Mike De Bord was the worst

HORRENDOUSLY OVERPRICED

HORRENDOUSLY OVERPRICEDHORRENDOUSLY OVERPRICED SURCHARGES OF OVER 37 14 small bankers boxes cost over 513 Don t use them Date of experience May 13 2024

For the love of God DONT USE STERICYCLE

For the love of God DO NOT use Stericycle Absolute worst experience we ve ever had with a business We ve been stuck in a contract with them for the last 2 years We have 3 to go - - and we have never had a single smooth hazardous waste pickup with them They always have to reattempt the pickup at least once since they don t know how to make it during office hours Lots of billing issues customer service representatives are awful I wouldn t wish dealing with them on my worst enemy

Run from Stericycle

Stericycle is just another corporation with greedy practices and falls short of providing the services in their contract they are in breach of their own contract Anytime I have had an issue I get told by customer service that a supervisor is not available and someone will call me back within TWO business days I have yet to have a phone call returned They do no care if there is a problem they say they will contact this person or that but nothing ever gets resolved To be stuck under contract with a useless company that does NOT delivery what is clearly outlined in their contract for FIVE years is unacceptable These reviews are blasted all over the internet so I have no idea how this company is still in business They are clearly stealing money from companies and filling the pockets of the CEO

TERRIBLE EXPERIENCE

TERRIBLE EXPERIENCE THEY DO NOT HAVE CUSTOMER SERVICE THEY ASK YOU GO FILL OUT A CASE AND NEVER FOLLOW UP ITS BEEN EIGHT MONTHS I HAVE ASKED THEM TO CANCEL NO ONE EVER PICKED UP ANYTHING AND THEY STILL SEND A BILL EACH MONTH AND PUT OUT COLLECTIONS FOR SOMETHING E NEVER GOT FROM THEM WORST COMPANY EVER DO NOT ISE THEM

Company purposely creates costly mistakes and will not adjust

Company purposely underestimated amount to be picked up Although the local branch could have sent another truck to resolve issue the same day salesman refused to process I was then charged for two pickups I paid tje amount that would have been due if all had picked up at one time I tried twice to resolve issue Company refused to accept responsibility for their mistake They turned the remaining amount of money over to a collection agency and my credit rating will be damaged if not paid This is fraudulent behavior

Once you give them your email address

Once you give them your email address they will never leave you alone There s no way to unsubscribe and when you ask to be removed they send more emails Overpriced completely inept I will never do business with these clowns again