Stihl Reviews

Buyer Beware

Buyer Beware My Stihl blower started malfunctioning shortly after only 10 hours of use failing to start While the product initially seemed good the lack of upfront diagnosis from authorized dealers and limited support from Stihl customer service made diagnosis and repairs inconveniently very expensive and time-consuming

RME 235 Lawn Mower - Don t Waste Your Money

I bought a Stihl RME235 lawn mower and it s terrible Grass cuttings come out of the side which means I need to sweep up the patio after each mow and on the other side where there is decorative bark some of the cuttings have rooted Emailed customer service who told me to take it back to the dealer I bought it from They can t find anything wrong so it must be a design fault Never had this issue before with previous non-Stihl lawn mowers It s still under warranty but doesn t look as if there is any solution so extra work for me or I swallow the loss which I can ill afford to do

Buyer beware

Buyer beware We decided to take the plunge from petrol to battery garden machinery and Charlies was our first choice because we trusted them and the 3 year warranty they supplied with their Stihl machines After buying the mower we then decided to buy the HLA 56 hedge trimmer last August When it started making an unhealthy noise a couple of months ago we took it back to Charlies confident that they would get the issue sorted under the warranty How wrong we were They informed us that they were sending it away to have it looked at and there was a 35 workshop charge that we had to agree to pay even though it was under warranty We weren t happy about that but didn t have a choice if we wanted it repaired We had a phone call from the workshop in Welshpool a few days ago informing us that one of the cog teeth had broken and it wasn t covered under the warranty They wanted to charge us over 200 for a new cog I declined the offer as it s not much less buying a brand new machine The trimmer was only used to cut the same hedges that have been cut for years with cheaper brand machines with no issues whatsoever We buy a supposedly better brand and this happens Confusing is an understatement We have just collected our trimmer from the store and are very disappointed with the condition of it It was filthy and badly scratched nowhere near the well looked after condition we dropped it off in The staff member in Charlies Carmarthen was very apologetic but it s not his fault However we feel very disillusioned with Charlies and Stihl after this experience It s time to look elsewhere

Consistency at Lincolnshire motors louthdealers variable

Consistency at dealers variableWent into lincolnshire motors last week for stihl chain saw 14inch given No questions askedCam back for another chain today and told this time by ian cannot supply advise without seeing the Saw Very inconsistent and today not helpful

Beware of the Stihl HSA 40 cordless hedge trimmer

In my experience and opinion there s one serious flaw in this otherwise good tool The problem is the scabbard It s not a full and safe cover for the blade it s a semi rigid sleeve with a split down its length It took the dealer and I some time to get it off because it fitted so tightly but then we discovered the sleeve is narrower than the blade tip protector so we couldn t slide it back on We could only do so by prising the edges of the split apart but in doing so the blade sliced the top of my middle finger leaving me with a deep cut which bled freely The dealers staff were excellent They helped me staunch the flow of blood and bandaged my finger so thank you to them but not to Stihl for producing such a dangerous cover which failed to do its job I have two other Stihl trimmers cutters which have very good complete rigid scabbards so I fear there s some short sighted cost cutting behind the inadequate protection on the HSA 40 In my view Stihl must go back to these old style scabbards to avoid more injuries like mine or worse

Stihl Hla66 poor quality

Stihl Hla66 As a gardener I expect some wear and tear on tools but this product is absolutely terrible In the first year I had it the hedge cutter spent about 3 months in the workshop being constantly repaired Luckily it was still under warranty Machine has recently stopped working yet again Build quality is so poor both gearbox housing cases have broken one of self tapping screws was always loose and never secured the cover from the moment it arrived I take good care of the machine but it is simply not sturdy enough Going to cut my losses and purchase a machine from another company

Equipment from them concerns

Equipment from them Having continual problems with PESTERING JUNK E MAIL KEEP CANCELLING BUT THEy KEEP COMING CLEARLY WITH MY CONTAC DETAILS THEY ARE THEN MISUSING THAT DATABack to productsSeriously faulty had to be replaced but lost warranty so beware STIHL CHAIN SAW BLADES DSLIVERD IN BOX NO PRINTED DATA scrawled written some of the key data Raised concerns told they received nearest of blades that they cut to sizeTHESE TWO ANSWER IF YOU THINK ABOUT IT RAISES CONCERNS NOT LEAST SAID CHAIN WHEN USING AFTER AN HOUR APPEARS NOT TO BE CUTTTINGNEED TO BE 100 on safety never mind performanceThe chain saw supplier said go back to stihl as well as obtaining servicing warranty document Most of this not make sense

Serious fault with stihl chain saw

Serious fault with stihl chain sawEventually changed completelyHowever stihl in replacing faulty kit have not Given what paid for service warrantyThis not clarified despite repeated requests Further told stihl agent Louth will not supply chains unless I bring my chain saw to them despite this version and details came from them anywayNot sure if personal Stance but Stihl should maintain standards

Concerned that maybe not buying genuine

Concerned that maybe not buying genuine blades for Some suppliers have stihl box with all details of contents others supply stihl blank details boxes and write by hand main details both cannot be right FURTHER THE LATTER SAY THEY BUY IN BULK CUT TO SIZE ARE BOTH RIGHT FOR CUSTOMERS IEGENUINE