Stoneks Reviews

Quite a bad experience

Quite a bad experience - I don t recommend this company to anyone In August 2024 I received offers from 5 companies for kitchen work wooden plates on walls to be removed fishbone tiles to be mounted behind countertop and whole kitchen to be painted All companies responded with 4-5 days of working time and similar prices Stoneks offered the lowest price and as the recommendations seemed good I decided to go ahead with them They started the work at the beginning of September and it went so badly that the job was only completed at the end of October Mounting of fishbone tiles When the job was done the tiles were not neatly placed some tiles were very uneven and bumpy not looking like a continuation of each other When I raised this issue the owner tried to convince me this was how it should look and claimed they were under time pressure The work took 5 full days just like any other company had offered so they didn t finish any earlier He only accepted the problem when I asked if he would be willing to post photos of these tiles on Stoneks s Instagram A week later 2 other contractors from Stoneks visited to inspect and even they admitted the tiles looked like a 6-year-old had placed them Around 2 weeks later I had to empty my kitchen again they worked 2 more days and redid all the tiling This time the result was good Painting of walls There were a bunch of bubbles at the end of their first attempt The owner again tried to convince me this was normal saying if we waited 2 weeks the walls could dry properly and the bubbles might go away By the time they redid the tiling they painted the walls again and there were new bubbles on the walls The owner concluded that the store where they always buy paint must have given them a faulty batch It s never Stoneks s fault They had to come a third time to repaint and at least this time they used quality paint and it worked The whole job was supposed to take 5 days They started at the beginning of September With multiple corrections including redoing the entire tiling and repainting the walls 3 times the job was finally completed in mid-October So 1 Be aware that the company tends to use cheap materials If things don t work it s never their fault but always blamed on paint shops etc 2 The owner will try to convince you to accept poor work saying this is how it s supposed to be Don t accept it 3 Lastly I had a very uncomfortable conversation with the owner due to inappropriate language he uses The contractor said he would start at 08 00 but around 10 00 there was no contractor at home When I asked the owner about this he said no one will report to you where they are every hour I was quite shocked Just because I say hi how are you and am kind I guess the owner thought he could speak to me however he likes This is unacceptable