Store Reviews

Great product

Great product bought the Air Pro good power and smooth ride

Very dishonest company Very upset

I ordered a new Inmotion unicycle but instead the staff at Inmotion warehouse in california sent me a used scratched up unicycle model with no charger I had to send the unit back to them They said the staff members in the warehouse got confused between a new and used product This would of been my first unicycle I ever owned not now it isn t

FLAGSHIP RS DOA

FLAGSHIP RS Dead line on arrival Crushed brake line making the machine inoperable and to this day it is not operational Huge safety concern From my understanding brakes are the only safety feature this machine has Yes Inmotion sent a replacement which took two weeks making one week to receive and three weeks and counting of regret It is a fine machine but after doing more research it has a lot of production issues Customers are praising a company for sending replacement parts of a product after owning it less than a year or on arrival This odd because naturally this means the product is not good or reliable The need for speed should not exceed the product s reliability You buy a product customer service is included It should not ever come as a surprise that you were taken care of It s like giving a restaurant 5 stars because of the service yet the food was horrible and needed to be sent back and back and back You did not order the food to see how many times the server would be kind enough to replace the order This machine needs better QC and QA So what happened Inmotion was horrible in their customer responses as it seems to use an AI response to emails as the articulation is not natural for any human on this planet Once I informed Inmotion about the brakes the same day of delivery there was no sense of urgency to correct the brake damage They stated someone would get back with me in 2-3day business days so unacceptable Someone thing did contact me through email days later They gave Three options None of which suggest a replacement scooter a partial refund or refund A repair that would cost me a lot of money to have this machine shipped off to a tech Or they can send the part and I can fix it myself A Brand new scooter mind you I didnt pay 4k to wrench a brand new scooter but I guess I did IMO for now stay away from this company as they have too many red flags in their product Bad motors too many error codes controller issues it seems the machine breaks easy under to much load heat And the use CEVA a one star carrier for deliveries WHY They are selling over priced products that have a very short shelf life may it seems As well as the reviews they are posting are internal employees as I have spoken personally with serval of them that have left reviews on this site This is not something a STR8 up company would do

Uhh Buyer beware

Site claims 15 day worry free return policy Beware When you go to the link on their website for the actual return policy they claim to not accept returns basically for any reason Oh yeah also if you maybe did have a reason they accepted it s a 25 restocking fee I was sold on an Early Black Friday promotion where the image showed a 2024 lowest price guarantee then guess what A week after I d received it they lowered the price 50 and I asked for a rebate They told me my cost was only specific to the time limited promotion in which my purchase was made All they did was offer a discount on another one of their products which is absurd Even when you start up their app to control settings on the scooter you have to wait for an advertisement trying to sell you on more of their stuff The product itself is somewhat satisfactory but what an absolute garbage customer experience

Exceptional After-Sales Service and Support from INMOTION

I ve been thoroughly impressed with the level of customer support from INMOTION As the manufacturers they really stand out in offering top-notch after-sales services compared to third-party retailers Anytime I ve had issues with my device their team has been quick to respond providing helpful troubleshooting steps and updates directly from their engineering department They really prioritize working with customers to find the best resolution which makes me feel confident in their commitment to their products long after the initial purchase Unlike third-party retailers who often lack the same expertise and dedication INMOTION s direct support means I m getting solutions right from the source This gives me a lot of trust in their brand If you re considering buying from them I highly recommend going straight through INMOTION especially for the peace of mind you get with their excellent customer service

The Inmotion V8S EUC FUN

I have the Inmotion V8S Electric Unicycle This is my first and I wondered if I would be able to learn how to ride it The answer is YES It s well built and can take a lot While learning to ride I did drop it a lot and it s fine It was a lot easier to ride than I thought it was going to be and super fun

INMOTION E20 and V10F

INMOTION is crazy innovative in their products I own the v10f and now the E20 for my son and we can t be happier The 18 5 mile charge on the E20 is a game changer My son is always trying to push our rides further and further The V10F s 25mph speed makes it easy to commute back and forth to the store for those quick grabs 100 10 I WILL RECOMMEND TO ANYONE

I recently purchased the InMotion V13

I recently purchased the InMotion V13 and I couldn t be more satisfied with my experience The delivery was fast arriving sooner than expected and the customer service team was incredibly helpful They responded to my questions almost immediately making the whole process smooth and stress-free As for the V13 itself it s a fantastic product One of the standout features is the excellent battery life I m able to ride for miles without worrying about charging frequently which is perfect for my daily commute and weekend adventures The build quality is top-notch and it s clear that InMotion takes pride in delivering premium devices If you re in the market for a scooter or EUC I highly recommend InMotion for both their products and outstanding service This company truly goes above and beyond

Anxiety yields to Satisfaction

I purchased a v12pro and it arrived in about a week I was worried after ordering that I had been duped because the address was in China and the badging on a couple different sites seemed to be the same Also expedited shipping which I opted for was only 10 leading me afterwords to doubt my wisdom I decided to give the order a reasonable amount of time to be fulfilled and everything worked out I don t have enough experience with the company to vouch for them but my experience overall as concerns ordering and receiving what I ordered was as advertised