Store Reviews

Online order and the worst customer service

I have ordered some products online over 10 days ago until now I didn t receive anything from them and on the website saying if you ordered over 99 you will get next day delivery but unfortunately that is not true because I have ordered more than that And when I am calling the customer service they tell me we will call you back but they never got back to me Please don t trust them they have the worst customer service

Awful service Don t Use

Awful service Do not use Received incorrect products Could only communicate with customer services via email They basically didn t believe me as said my order had been delivered Impossible to resolve I WAS a regular customer but will never use again Please DON T be tempted by their offers It is better to pay a little more with a reputable company

Bought a product early of dec and and

Bought a product early of dec and and till now hasn t received it and they email said it has been shipped Is this a con shop online

A shop that doesn t accept returns

Bought a pair of GHD straighteners for my daughter for Christmas Three days after Christmas they stopped working We approached T G about returning only to be told they don t accept returns and we have to deal direct with the manufacturer What sort of service is that Don t ever use them

Don t buy from then

Don t buy from then If you want to return anything they are super slow to respond and make your life difficult plus postage will be your own responsibility I m trying to return straighteners that are not in perfect condition they tell me to contact GHD directly even though I m within my 14 days cooling off period No phone number to call either I managed to speak with someone from a different department who was helpful but wanted nothing to do with this just a nightmare

Extremely disappointment with the shop

Extremely disappointment with the shop I won t buy again I ordered Bain Fluid aliste Sulfate Free from it and on the bottle there was a sticker gentle but when I checked ingredients it contains sulfate Shame on you I wanted to get the invoice from their website but all my orders are gone from the history

Worst customer service will never shop

Worst customer service will never shop here again They have delayed my order it has been 9 working days and should be delivered max 7 working days No update on the tracking since 4 days I requested a refund and was told by becky i cant have one and said it wasnt against the law to not deliver within agreed timescales Becky has the most disgusting attitude towards customer service extremely rude I could hear lots of noise though the phone like she was doing something with her headset or phone reciever while i was talking I have made a formal complaint will see how far i will have to take this to get my money back

Absolutely awful - DO NOT USE

Absolutely awful Do not use Placed an order on 18 11 Order chased and they claimed it was late to despatch due to Royal Mail Not sure how it s RM s fault they are slow to despatch Then claimed it was due to Black Friday even though I ordered well before BF Finally claimed they ve despatched the order 28 11 10 days later but seems like utter lies No update at all from them or Royal Mail since then They are again claiming it s Royal Mails fault but I don t believe they ve even sent it as Royal Mail website says waiting for item to be despatched from sender I echo the below review their customer service is awful They didn t even ask for my details just went off in to a text book made up excuse I don t see how they can operate when they are illegally taking your money and not sending the goods Formally raising a complaint and raising a fraud case with my bank Utterly appalling

they don t ship the ordered

ordered 8 days ago and its still not even shipped They stopped responding to my emails and ill contact the bank that this is a fraudExtremely disappointed