Stormfiber Reviews

No response from customer service even after 6 calls

Last time once I lodged a complaint it took 11 days to resolve with unlimited no of calls on helpline emails online portal complaints One of the worst customer service I ever experienced Today I contacted 6 times but still waiting for laurels to happen No response apart from conventional messages But this is Pakistan no accountability no consumer rights

Absolute garbage net

Absolute garbage net We have a 40MB package and throughout the day it fluctuates from 1-5 and at most goes up to 15 MB after midnight We have called the customer support more than 8 times I would say and each time they say we are configuring your net which fixes it for 5 mins which is just enough time for them to say goodbye to you and it goes bad right away Overall don t get this overhyped piece of crap net

They have the worst customer care

They have the worst customer care service They claim to resolve your issue within 24 hours and here i am 3 days without internet and having wasted hundreds of ruppees worth of offnet minutes The speed is atrocious when you call them they will allocate you the bandwidth and everything and call it reconfiguration and the speed will go downhill 30 minutes from then

Very very pathetic service

Very very pathetic service wish I could gave them negative star I have called them 7 days in a row all they can do is to restart the router from the backend which results in dedicated bandwidth for just 5-10 mins and then again bandwidth goes down No follow-ups from the team after generating the tickets they itself close the tickets mentioning that the issue is resolved

Extremely pathetic customer services

Extremely pathetic customer services My connection is down for the last three days despite multiple calls nobody is giving positive response CEO whosoever is he I think he is deaf and blind not paying any attention to customer reviews Well reputed organisations are quality conscious but here case is entirely opposite Please wake up

I have experienced very slow responses

I have experienced very slow responses to my complaints and I feel misled by claims that my issue is being prioritized I ve called them 15 times over the past two days and it took a full day for their staff to come out and check the problem

Worst Customer Service

I wish I could give them stars in negative The worst customer service ever their representatives don t even know what to say when you call them One of their representatives gave me time that your problem will be solved by 3pm and when I called them around 3 the new representatives said we never give time you are mistaken so stupid Not recommended at allI just wanna throw their router literally

Unacceptable Service Internet Down Since July 3rd No Resolution in Sight

I ve had no internet since 3 AM on Wednesday July 3 2024 I ve called your support line 051-111 178 676 over 50 times and each time I ve been fed a load of excuses I was promised my issue would be resolved today in an hour by 10 PM Wednesday none of which happened Your support staff keeps changing their story it s a fiber issue a manpower problem or there s no priority list No matter what my problem remains unsolved And forget about speaking to a supervisor they re never on the floor or conveniently unavailable This is hands down the worst customer support I ve ever experienced You can bet I ll be posting this review everywhere