Stovebay Reviews

DO NOT USE

Ordered parts for my wood burning stove company sent out wrong items then refused to even reply to me contacting them avoid like the plague unless you are happy to throw money away could not use stove over xmas period and i am now having to try and find suitable parts again

Ordered a Henley Brick Set on 8th March

Ordered a Henley Brick Set on 8th March 2024 and yet to receive Sent couple of emails requesting update no reply and still awaiting product

Hero to Zero

Have to start with good point fast delivery at a reasonable price But when you have a problem do not expect them to help We had the fire delivered then we had it fitted about 1 month later then after 5 month we had a problem with the fire one of damper levers got jammed this meets we can not use the fire because it would get too hot Contacted company and sent photos now almost 2 months later and numerous email still no date when it will be fixed When you buy the fire they big up how it s got a 3 year warranty What use is that

A Very Dishonest Company

I paid for a fire surround on the 4th May I then received an email from Stovebay com with a reference to a credit memo no explanation absolutely nothing I emailed Stovebay com asking what the credit memo was for they messaged saying my item was not in stock was unavailable at my time of order This was not the case the item remained in stock the price had been adjusted Clearly Stovebay com was telling me false information which leads me to the conclusion the are very dishonest company that can not be trusted I suggest if you want an honest up front seller then don t use this company

I ordered a henley bracken 9kw center

I ordered a henley bracken 9kw center grate on the 5 11 23 it is now the 28 12 23 I phoned them about 2 weeks ago and they said it would be sent out the next day and that was a complete lies checked the website a couple of days later and they are closed until the 9 1 24 do not order from this company as they re a complete waste of time customer service is none existing as you will get no reply Alexander cox

More than a Month in

More than a Month in and full order not yet received Continued promises of despatch and yet order remains incomplete and in effect of no use Just a bad experience so far Avoid

No delivery and no follow up

Parts ordered 3 weeks ago requested tracking number and none provided Was told 2 weeks ago that parts were dispatched but none have arrived Have contacted them twice more and no response

Buyer beware Ordered parts for Clearview Pioneer

Ordered parts for Clearview Pioneer stove advertised as genuine Clearview spares Parcel arrived no Baffle Plate included on further inspection parts are not genuine confirmed by Clearview as they do resale spares via 3rd parties Items returned still no refund received Impossible to get hold off no answer on phone emails not answered

I ordered a firebrick for my Ivar 5

I ordered a firebrick for my Ivar 5 stove It arrived 3 weeks late and it was broken Over the last 6 weeks I ve phoned numerous times have left multiple messages via email and have had no response at all My advice is to order your products elsewhere