Strawberrysecrets Reviews

swimsuit online order

- Early August ordered a swimsuit using the online sizing app which recommended a higher age range yet the swimsuit turned out to be too small cutting shoulder straps - Return button via website impossible not operational so contacted customer service via email no tel chatbot available - Initially smooth communication as requested ordered a new size and returned other swimsuit with Bpost track trace mid-August - Mid-September still no refund received Customer service claimed the package was sent to a wrong address while the proof shows a correct address delivery with signature - Late October mid November requested info follow-up several times no response or action received anymore - Mid November sent a complaint mail on no-response and finally received an email with the confirmation that the swimsuit turned out to be lost we were asked to call Contacted Strawberry Secrets by phone however we were snapped off and referred back to email - Emailed back to Strawberry Secrets so to initiate on our behalf a lost-package file case following feedback from Bpost However customer service first solely focused on rectifying our last complaint mail In the end received the required forms accompanied with a very unprofessional mail again focussing on rectifying the complaint mail Never have we experienced such an example of corporate gaslighting Conclusion This company excels in poor internal organization communicates extremely unprofessional and shifts all responsibility to the customer would not recommend will gladly never order anything from Strawberry Secrets again