Streamingvideoprovider Reviews

Unannounced annual renewals and immediate denial of resultant cancellation and refund requests

My subscription was unexpectedly renewed on Saturday September 21st without any prior notification Given that I haven t utilized the service in over a year I immediately contacted the company on Monday upon discovering the transaction requesting the account be closed and a refund for the upcoming year s payment During a web chat I was informed that it is not within our capabilities or legal authority to cancel subscriptions and was directed to their terms which state ix We will not provide refunds or credits in the case of cancellations downgrades or unused portions of the Services on an open account In response I provided the following legal points While companies may include terms in their contracts or service agreements addressing automatic renewals they cannot entirely waive their legal responsibilities under consumer protection laws Including a clause in the terms and conditions stating that customers are responsible for monitoring renewals may not suffice to exempt a company from its obligations Although companies can set terms regarding renewals they must still comply with applicable laws and cannot completely absolve themselves of responsibility through contractual language While I acknowledge that I should monitor my subscriptions more diligently it is evident that this company has a policy of NOT sending renewal reminders and then claims to be unable to cancel accounts or issue refunds When these issues are raised their correspondence abruptly ceases As of now I have been ignored and they have retained my 805