Based on authentic user experiences
customer
6737 reviews
N/A
5 months ago
do not buy from this man
do not buy from this man he is a total scam artist and did not reply to emails I sent asking where my products were I had to open a dispute with PayPal then he accepted liability and refunded me my money back only once the case was closed he cancelled the transaction so I received no refund well I didn t let it go so with my photographic evidence I want back to PayPal who looked into it and seen what he had done they refunded my money and closed his PayPal account for fraud no doubt he just opened another account but be very careful buying from him I m sure he will come back saying I am lying but I have photographic evidence just a shame I can t share it on here I still stand by my review Yes I did receive an order from you and when they arrived 3 of the 5 pupape were dead I didnt complain as I understand the issues of posting live insects And I am sorry for your loss which I did see and I allowed time before I got in contact with you At the end of the day you are still running a business and like I said in my email I cannot afford to loose the money I had payed And it s also easy to say you had problems with your bank account but you did not contact me to explain the situation so I dont believe what you say Most of your reviews on trustpiolt are negative so people can make their own mind up whether to buy from you or not but I know I won t be
Kye Burchmore
6737 reviews
N/A
5 months ago
Do not recommend
I purchased 20 citrus swallow tail eggs No sign of hatching after 2 weeks and I only received 11 I contacted the company and I was assured I would be sent the other 9 on Monday It has been a week and I still haven t received the remaining eggs
Dyson sphere
6737 reviews
N/A
5 months ago
No communication
No butterflies delivered Had ordered to cancel No response even though I ve emailed twice There is no number to call so I ve had to raise a dispute with my bank Save yourself the hassle and order elsewhere
Gareth Sammer
6737 reviews
N/A
5 months ago
Received butterfly eggs Avoid
Received butterfly eggs Didn t hatch Informed company No response Avoid I should of stuck to company I brought live caterpillars from before instead of trying this company offering eggs I thought this way my daughter would get the whole life cycle
Jack Robinson
6737 reviews
N/A
5 months ago
Scam
ScamIgnoring my emails Don t bother
Kim
6737 reviews
N/A
5 months ago
Order not fulfilled or refunded
Placed an order never received the items and get no communication back from emails Avoid
Graham Stevens
6737 reviews
N/A
5 months ago
Order never delivered no refund or reply to emails
As with all the other 1 star reviews Definitely avoid Placed an order received an email saying it was being prepared Got a tracking number but it has never been delivered No response from my many emails He sent a bulletin to his subscribers claiming to have been in hospital yeah really Wll be raising a dispute with my bank
Kirsty
6737 reviews
N/A
5 months ago
This company is a scam
This company is a scam DO NOT buy from them I ordered 40 butterfly eggs in February 2024 with expected delivery in April or May Stuart then contacted me to say they would be ready slightly later in late May I received an email on 26th May saying the order was ready for dispatch and they gave me a Royal Mail tracking number It is now the 19th June and the Royal Mail tracking number still shows that they have not received the package from Bugs and Butterflies Stuart has also ignored the last three emails I have sent over the last two weeks Checking on their Facebook I can see other people with similar experiences so can only conclude these people are scammers Do not order from them
Ollie Edwards
6737 reviews
N/A
5 months ago
Rip off fraud no goods kept money
Never forfilled the order and never refunded me I have initiated a complaint with trading standards Do any of the other people who got ripped off want to pool together abs issue CCJ I am experienced at the court process and will be happy to take this crook down and get and get write of control to force the sale of his assets via bailiffs I can set up a go fund me to raise the funds for the CCJ Please supply your order number Get in touch
Stephanie Gough
6737 reviews
N/A
5 months ago
Ordered end of May didn t receive until
Ordered end of May didn t receive until this week I was promised them much sooner and upon delays no responses received whatsoever after initial order despite trying to resolve and being promised they would be sent ASAP they weren t then dispatched until i requested a refund after 1 month of waiting despite the tracking being sent two weeks prior They only gave royal mail the parcel the day after I requested a refund and suddenly 24 hour delivery Honestly I ve never experienced such poor communication with a company in my life Would never use again and was a real let down as was a gift The person is now away so isn t able to look after them and I even explained this with no response I would avoid at all costs