Studio24 Reviews

Awful company since being taken over

Awful company since being taken over customer service waste of time Have been trying for nearly 6 months to get a refund of money owed with no success just ridiculous emails saying the exactly same thing i e your name and did you place order we will look into it They never do One star is more than they deserve

I would give a minus score if I could

I would give a minus score if I could absolutely useless company since the takeover I am still being chased for an amount on my account that should have been refunded despite numerous conversations with them about it AVOID AVOID AVOID THIS COMPANY

Awful company 90 of what I have

Awful company 90 of what I have ordered has become faulty in a short period of time returns process is so awful you actually give up I have returned three items which they are saying they have not received despite being giving tracking numbers etc 240 worth of items I very much doubt I ll ever be refunded for AVOID

Discusting customer service

Discusting customer service Can t contact them for anything I need to return 2 items but impossible to sort Only since frazer group emerged that problem started Don t use this company Very unhappy customer

placed an order 2 days later still no

placed an order 2 days later still no comfimation email order not showing in my orders and no way of actually contacting studio email them ends up giving u options based on your selection of course not one option is for order problems facebook you cant message them and twitter has pinned note that takes you to email total joke where has customer service gone total joke

The worst customer service i have ever

The worst customer service i have ever encountered No phone numbers to call and just told to wait 24 48 hours every time i contact them via web chat and I never get a response It s been over 9 days since the delivery of my unit that i want to return

Absolutely awful

Absolutely awful Talking to Studio is like trying to plait fog It appears that you can t actually talk to an advisor anymore unlike previously I sent an email on the 23rd March and the 26th March requesting my account closed still haven t heard anything I tried ringing them they were experiencing a high volume of calls and apparently the waiting time was 1 1 2 hours and that message was before they even opened Still the same message when they were open Studio used to be so good Now it just seems to be expensive and designer led The returns process used to be so simple and you used to get a postage refund if the whole order was returned now it s just convoluted Unfortunately the cons now outweigh the pros

Awful customer service No way to contact them to return faulty items

I bought a Vacuum from Studio 24 and it wasn t cheap It s faulty but there s no way I can contact them and the automated system doesn t have an option for returns that are faulty and there s no contact number to let them know Shocking way to run a business

Ordered weeks ago

Ordered weeks ago no dispatch email no tracking still not got parcel but have a statement asking me to pay I won t be Customer service appalling What I don t understand is how companies like this get to stay open surely they shouldn t be allowed to trade with so many unhappy customers