Subscription Reviews

As per review by SF on 26th May this

As per review by SF on 26th May this company has been an absolute nightmare to deal with Despite repeated requests to take payment they wouldn t I too got the advance notice of direct debit every month but they constantly failed to take payment leading to me being massively in arrears The car has now gone back for none payment Joke of a company

Don t Use Mocean

Be weary of subscribing to this service They cut corners cost by verifying you and doing a hard credit check before they check your insurance viability basically to see if you re worth dealing with They re claiming I m high-risk due to having 6 points on my license their Ts Cs say 6 points is fine which will be removed in 6 months The main driver my wife has 9 years NCB we live on a private road and behind a security gate but because the premium is over 1k they cancel the contract So we are now left with a hard credit check on my wife so we can t go to another provider we re stuck You cannot speak to a manager the coordinators I dealt with Courtney will call themselves managers but they are not and have no authority at all If you question their authority they call you rude and hang up Their customer service is really bad

Do not use I wish I saw the reviews before I joined them

I have looked at all the reviews with 1 and 2 star and everything people state is the truth and is currently happening with me I have had a mocean subscription for a year now When I picked the car up they didn t take any payment Following month no payment taken I called and they said they would take payment Luckily I kept the money in the account payment was taken without telling me 3 month later where they took 1353 without any notice Last week 11 Jan 2024 received an email advising me that my insurance can no longer be renewed due to my address being a high risk Its the same address when I took out the subscription so how all of a sudden its high risk I would never know Was given the option to send the car back or source insurance myself but I would still have to pay the same subscription price even though I m getting my own insurance 2 days later I have received an email stating my contract will be terminated due to arrears These arrears I never had before Now they have left me in a position where I would have no car As everyone else said they do a hard credit on you and they don t even tell you The staff are rude and unhelpful especially Shannon Do not use them

Just a shambles

Just a shambles nice cars when they were available but the service is terrible The scheme was heavily sold on being able to change your car every 6 months you pay an expensive premium for this flexibility there have been no cars available for over 4 months Also their payment system just doesn t work sometimes they will simply not claim the direct debit you have to chase them and basically beg to be allowed to pay and keep up to date Nice idea bizarre and hilarious attempt at execution Suspect Hyundai are winding the business up in the UK now

Very badly run company its almost as

Very badly run company its almost as if its one person running the whole operation payments not being claimed for months on end resulting in huge arrears building up despite several phone calls and emails to take payment when it came up that the tyres needed replacing theres no contract with any tyre companies it has to go to a Hyundai dealer for all tyres and servicing etc on arrival at my local Hyundai dealer dedicated Hyundai dealer they tried billing me for the tyres I declined stating its a subscription car through Mocean Hyundai they responded sorry Mocean what at this point I was getting frustrated im stood in a Hyundai dealership with a car from Hyundai s own subscription business and yet no one in a Hyundai dealership as ever heard of Mocean Hyundai After an hour of staff making phone calls and emails back and forth to their HQ it was finally sorted Then without notice insurance cancelled and car taken back siting insurance cost was too high even though my driving status- clean licence and address had not changed very badly run no organisation or proper business procedures put in place at all almost as if it was run from someones bedroom

Apalling

The one star is for the car a Hyundai Tuscon which is nice car Signed up on 18months contract Sept 22 which ended Mar 24 which when all my problems started I had to contact Mocean not them contacting me about new contract and was given such fob off it untrue like other reviews I knew were no new cars as website hadn t listed any in what nearly 10 months and by way still hasn t now well over year ad half I was told though by so called manager Nathan who by way was useless and a liar that they were changing insurance provider and be listing new cars so in mean time would give me couple month free use of Tuscon till new insurer and cars become available good of him considering i had given them 18months business He did say that i needed to insure the car though which i did but what he didnt check was that i was already covered under my originally insurance which covered me till Sept 30 2024 which i found out by the original insurer in August who sent me reminder letter who said by rights they Mocean should refund me the extra insurance i had taken out and didn t need too they offered 50 as good will gesture when should been over 200 They then after what couple months good will free use of car was told by Nathan so called manager that re payments would be introduced but guess what still no new cars but would be happening still I agreed to reinstate payments Direct Debit from June 24 big mistake as then from June - Sept guess what as many said on here direct debits weren t taken and found out they outsource this what shambles So i had to contact them again to find out way to pay yes to pay them Eventually months later they sorted a payment link I was told in August after all this messing around that guess what car needs to come back end Sept when insurance runs out surprise surprise dodgy and no new cars available after saying new insurance company and cars coming online Car went back end of Sept immaculate as good as it looked when delivered but month later got email saying rear passenger door had dent and tried to pull fast one and charge me for it without first checking with collection agent and paperwork signed that had no dents Again dodgy Sent emails to Hyundai MD Ashley Andrew never replied not interested missing in action and tried to speak to someone in Letterhead Hyundai Head office but nothing the just re directed complaints back to Birmingham Hyundai call centre who not interested no direct numbers to managers and basically don t care Moral of story to anyone still got subscription with Mocean exit ASAP as all they will do is terminate your contract once your insurance comes to end or fob you off and lie to you as the subscription business ending but rather than tell you they cowards will keep you dangling they embarrasment to Hyundai Brand

Car was fine service was awful

Whilst the concept was good and the car was fine the moment anything goes wrong and you have to get in touch with someone it all goes wrong We leased a Hyudai i20 for 2 years - 1 year in we were told that it wasn t possible to insure us anymore Upon investigation this was purely because of the area we lived in central london and as a result if we wanted to keep the car we would have to insure it ourselves Ultimately we did this as we couldn t source a different car but it took approximately 2 weeks to get any information from Mocean and it never felt like they were interested in retaining us as a customer A year later upon returning the car we have been given a 600 bill for car repair The car had some minor scratches to wheels etc as you d expect from 2 years of use and we expected some cost but we got 2 different versions of the cost and when we challenged just got sent an invoice Ultimately we have paid simply to move on from this company and we have no desire to use them again I wouldn t recommend to anyone

Unreliable

I very rarely write reviews and usually only when I have to say something positive However with Mocean I felt obliged to write something to protect potential customers I have leased a vehicle subscription for 2 years and on a rolling contract after one year Out of the blue I got a message demanding to return the vehicle within a few days This caused me a lot of stress and pressure They bluntly refused to extent the subscription I found it incredibly unprofessional that they didn t have at least the professional courtesy to give enough notice a month let s say Following few unpleasant exchanges by email they admitted that they made a mistake and they extended the period I would have to return the vehicle 1 month By then I had already found a far more decent company and leased a vehicle If you want peace of mind professionalism and reliability stay away There are far better companies out there

Hyundai s Mocean car subscription

Hyundai s Mocean car subscription scheme is something new to me and so far touch wood excellent service We were looking to renew our current car as the lease was due to expire in Dec 2022 but with the lead times for cars at the moment June it s crazy and boy have the prices risen But I spotted Mocean and did some comparisons and it came out very favorably so I registered and then when the suitable car became available on their page I applied and it was delivered to the house 2 weeks later So what is Mocean well basically it s a subscription service so you have a single payment and that covers everything apart from the fuel And it worked out a lot cheaper than leasing a new vehicle The down side is that the available vehicles may not quite be what you re looking for but we got a Tucson Hybrid that was a higher spec than we were originally looking for So far very happy with the service price in particular the very helpful Mocean staff Thanks