


Based on authentic user experiences
megan dixey
6731 reviews
N/A
5 months ago
Worst customer service ever
Worst customer service ever I placed an expensive order on 21st November I ve still not received them and I ve been trying to contact them for weeks via Facebook and email and keep getting ignored its a joke Thought it was meant to be a good company but clearly not
Jay Harris
6731 reviews
N/A
5 months ago
No Longer A Loyal Customer
I placed an order on 11 28 22 using a promo code that was in an email stating that I earned 100 for being a loyal supporter and in which the terms stated the code would expire on 11 29 and could not be applied to previous orders The code was successfully applied to my order and I received a confirmation email that my order was successfully placed This email also contained my order number which I provided on 12 8 when inquiring about the status of the order I was then told that they were working hard to fulfill a lot of orders as quickly as possible and they were sorry for the delay with my order On 12 23 I reached out for the fourth time I received no response after two additional inquiries and this time I was told that my order was cancelled because it was placed after they reached their volume limit of 10 000 orders While I don t doubt this limit which was not stated in their terms was reached and I realize it s possible the item I ordered was no longer available if that s truly the case the code should no longer have been active unless a limit for the Number of Uses field wasn t selected and I certainly should not have received a confirmation email I also noticed my order was cancelled just after this inquiry on the 23rd despite later being told my order was automatically archived by the system Clearly I brought this to their attention and no one ever looked up my order previously Consequently I have no desire to make future purchases with this company despite being offered another promo code
WJDAN KHALED
6731 reviews
N/A
5 months ago
Scammed us
I was emailed a 100 free promo code I placed my order within 10 minutes of getting the email and it s been almost 2 months and I ve yet to receive my order and keep getting the run around from the company Come to find out the promo code was accidentally sent out to thousands of people will guess what make a statement then about the error and make it up to your loyal clients
Healthandbeauty girl
6731 reviews
N/A
5 months ago
Buyers beware Horrible company and product
I placed an order on 11 28 and they shipped it on 1 3 and ignored all of my emails asking about my order and they have changed their formula Previously when I purchased them they were a light blue and tasted good and now they are a dark blue green and taste horrible I will never order from Sugar Bear hair ever again
Shannon Record
6731 reviews
N/A
5 months ago
Terrible customer service
If I could give a lower rating I would I placed an order was given a tracking number that doesn t work I have emailed several times via Email and Messenger however I am being ignored Very poor customer service and still waiting for my parcel
Kim Neese
6731 reviews
N/A
5 months ago
I ordered 2 months ago using the
I ordered 2 months ago using the discount code 100 for being a loyal customer and still have not received my order or shipping updates have emailed them multiple times and still no response I m gutted because when I tried these 3 years ago they were amazing I ve come to terms that I ve somehow been scammed and that aren t getting delivered lol
Giselle Radmanesh
6731 reviews
N/A
5 months ago
I was so excited to try the because of
I was so excited to try the because of my very curly and dens hair after a while my hair started to fall alote and I didn t know why then I realise that came from the gums eventually my hair loses it s curls and becomes very thin and weak Im very upset about that now and I wish I didn t have it or believe in some influencers
Filipa Garc s
6731 reviews
N/A
5 months ago
Does absolutely nothing
I finished 3 months of these hair gummies and they did absolutely NOTHING If you want a hair product that works my absolute favorite is cocoalocks With cocoalocks I had tons of new hair growth within 3 weeks I took before and after pics of my Scalp and was shocked at the results from cocoalocks Sadly I can t say the same for Sugarbear which did absolutely nothing but add more pointless sugar info my diet Sugarbear also promised me a refund and never gave it to me instead they gave me the runaround for a month Absolutely horrible company and never been treated so badly by any company before Buyer beware Update- after filing a complaint with the BBB I received a reply from sugarbear hair and they said in their email that they would send the refund for real this time So they were never planning on sending me the refund that they promised I could tell that sugarbear was getting a kick out of playing games with me all that time that they would email saying they would pay had paid yet did not but i kept hoping my instincts were wrong and giving them the benefit of the doubt when i shouldn t have There were over 60 emails back and forth with sugarbear full of false promises to issue my refund Thankfully the BBB really works and I now have most of my refund Sugarbear decided to be cute again and short change me by a bit I m just so glad this is behind me and will NEVER do business with them again
Kelli Dauleh
6731 reviews
N/A
5 months ago
I ve used SB hair for years
I ve used SB hair for years I just got a new order in last week The taste is horrendous Formula has changed I m so sad I m out
WJDAN KHALED
6731 reviews
N/A
5 months ago
Changed formula yuck
They shipped me a new order with a changed formula on the hair vitamins it is awful Asking for a return why did they change such a great thing