Sundaysomewhere Reviews

Embarrassing online experience

I was really excited to purchase from Sunday somewhere as I ve been waiting over 2 years for the ubud crystal to come back into stock When I received the Black Friday email I went to purchase and the discount wasn t calculating at checkout I spent over a hour using multiple devices and then gave up and after 4 hours it finally worked I received an email from them later that night saying it did work but by that time it was working Then when I went to purchase the buy now pay later options were appearing at checkout but the Afterpay logo was on for clear pay Klarna and Afterpay and wouldn t let me use them due to a technical error The customer service team informed me they were switched off at this time Whilst I understand that you don t want to pay the merchant service fee for Klarna or Afterpay i can only imagine that it would be no more than 6 cost to Sunday somewhere I could see these options as payment providers so I felt disappointed and it seemed as though the brand was dishonest in their approach It would have been a better value proposition to have 20 off and be able to use BNPL rather than 25 off with no BNPL As a customer I had made my mind up prior to shop this range and to checkout with one my BNPL providers and then to see it and not be able to use it was even more annoying Very frustrating that I had to follow this up from my side which was something that it should have said in the T C s but instead left me investigating on my own time and reporting the issue My overall experience shopping with Sunday somewhere was probably the worst experience I have had shopping online to date I had to follow up two issues separately and wasted my time and it s something that should have been checked prior to going live but instead I had to waste my own time in order to buy from them Someone clearly didn t take the extra time to check these things and if I hadn t waited 2 years for this model to come back into stock I would have just abandoned cart The only good experience i had was with shipping because it arrived to Australia from London in less than a week but that was fedex