Sunflaresaunas Reviews

Really POOR service to get the sauna

Really POOR service to get the sauna oredered it and had to wait over 2 weeks before it was shipped then shipped and had to wait 2 weeks to get it Once I got it it had broken parts so another 2-weeks to get the part Now after trying it I would NEVER buy another one Takes a long time to heat up DO NOT BUY from this company very POOR service

Great product and service

Great product and service Fast shipping

DJ was helpful and tracked my order

DJ was helpful and tracked my order gave me information directly related to my concerns

The best customer service EVER I finally own a sauna because they made me feel so confident about my purchase

I can t say enough about this company I spent a long time humming and hawing over whether or not to get a sauna at all and then over which sauna to get It took way too long we ve all done it with something or other you know When really we could ve bought the thing forever ago and have had it all along Oh well I figured I might as well reach out to someone and get a recommendation or at least some guidance in the right direction regarding products and pricing and shipping When I e-mailed Sunflare I got a reply pretty quickly answering my questions and encouraging me to look up some more info on the site of specifics I was looking for and helped me narrow down super fast what exactly I was looking for The site was actually awesome to use in comparison with most of the others I scoped out-- they all were just too like corporate seeming It didn t feel like shopping but more like ordering from an old catalogue But DJ the person I talked to made the whole conversation easy to understand even though it was full with a bunch of model numbers and details She was patient and thorough in all she helped me with I was worried I d be one of those people who take up a bunch of time and never bought anything even though she made sure I knew I wasn t annoying but after our call and a look at some other sites I realized there was no way I was going to find a place that had done more research into their manufactures and who knew more about the products themselves than Sunflare Overall they made me feel really confident in my purchase and even when the shipping times became longer than I d hoped only because of COVID obviously customer service made sure that I knew where my products were and kept me aware of what they knew So that made it stress-mostly-free The company worked on my behalf to get my sauna and everything else I bought to my home as easily as possible I m a pretty stressed out online shopper and buying something so big without seeing it in person was kind of weird but like i said they made it work and totally understood my hesitation and worry I didn t feel any pressure or anything about buying shipping questions etc In the end my order came in all was good Sunflare checked in with me the whole time to make sure all was good And now that I ve written this I think I need to go have a warm up in my sauna Thanks you guys especially DJ

Highly recommend

Sunflare Saunas is great They answered my questions and I found what I was looking for I highly recommend

CompaSo far so good

Company has a very good website Ordering was easy and delivery was faster than I anticipated

Outstanding service

Outstanding service I received the help that I needed in a timely manner and I m now set up and using my new sauna I m a happy customer

Easy transaction and when I had a

Easy transaction and when I had a question on wood species used for construction of the sauna was not listed the rep was able to confirm the information and get back to me Delivery courier wasn t great we wound up picking up from their facility but that had nothing to do with Sunflare Saunas - a better LTL option would be nice for future orders though