Sunjoe Reviews

Horrible company and warranty

Horrible company and warranty Customer service are liars and will jerk you around to avoid warranty replacement You will spend hours trying to get customer service Their warranty states hassle free but it is a complete hassle dealing with them

Horrible customer service

Horrible customer service I have an extended warranty for a electric wood chipper It died on me recently and I put in for a replacement I did get someone to talk to and was supplied a transaction number but no follow up no tracking number When I call the automated machine said I had a 6 minute wait I m on minute 20 as of this writing and still no answer First and last purchase with SunJoe

unresponsive warranty service

just made my 4th effort to get warranty coverage on a vacuum that stopped working several months ago Model SWD5000 SERIAL 0341350000435 I called 11 28 2023 and was told I d receive an email with instructions within 4 weeks Never got it After 6 weeks called again was told someone would call me back No one did Did an email request early this month got a response saying I d hear from someone within 24 hours never heard anything Complained on Facebook site was told I d be contacted within 24 hours never heard anything Just tried to call again and get recording that no one is available to take calls and line hangs up

One star is actually too much for this

One star is actually too much for this company and their products I purchased a Sun Joe 28v cordless 14 Brushless Walk Behind mower and used it twice before the screws loosened inside and the blade came loose There is no way for me to tighten it back up So it is sitting in the garage taking up space I tried calling the company because it has a 2 yr warranty I was put on hold several times and after 20 minutes was hung up on I have not been able to speak to a live person to help resolve this issue I m just gonna consider it a loss and definitely will not buy another product from this company

We deserve no-star options

We deserve no-star options This company is incompetent and they sell poor quality equipment Who knew plastic could rot I purchased their leaf mulcher in September 2023 I started using it in November 2023 when after two weeks I noticed white spots popping up on the green plastic Soon thereafter during use the force of the vacuum knocked debris into and through the weakened plastic creating a hole and injuring me in the pelvis I wasn t going to make a big deal of the injury because my thought at the time was that things happen in the garden When I wrote to ask for a warranty replacement I produced all the necessary proof of purchase receipts and codes After all that I was told that they were out of stock and that I could sign up for a notification when they were back Get this an entire year later they re still not back in stock I called to get a rep from The Philippines on the phone who had no record of my initial case Go figure I asked to speak to a Manager and guess what she told me There are no managers here sir WTAF What kind of shitty company is this NEVER AGAIN I avoided paying the higher price for a Worx unit That was a huge mistake SUNJOE IS TRASH SUNJOE IS A SCAM COMPANY BEWARE

I have had 3 mowers that have failed

I have had 3 mowers that have failed under warrantee and were replaced MJ403E The common failure mode was caused by hitting a tree root which sheared the two plastic keys in the plastic blade base holder which holds the blade in place and keeps the assembly balanced It is a 7 part which should be a consumable but SunJoe does not make it available to the consumer So if you don t buy the extended warrantee and get new machines there is no way to keep from throwing it in the landfill Eyes Wide Open Great machine fair price good warrantee support - no lifecycle support

Horrible CS

Horrible CS No one answers phone with message to try again Web Hours show CS from 8-8 EST yet another CS number I tried said 8-5 EST The only consistent thing is they don t answer either number this is the second power washer I ve owned and both have motor issues keep cutting out With all the bad reviews on products yet Sam s Club keep on carrying their products Who s the buyer for Sam s

Terrible Customer Service

I have a SunJoe chain saw that stopped working when I went to use it this summer The bar jams and won t move I believe the unit was less than two years old so under warranty I called twice a week apart and was told each time their system was updating so they couldn t find my registration They offered to sell me a new unit that was more than comparable brands on Amazon I have three other Sun SnoJoe products but after this customer service experience no more

Awful customer service

Awful customer service I have a valid warranty that SunJoe has in their system on file per my account they have you set up to register and submit receipt for warranty I did all that My SunJoe motor went bad When I called for warranty or repair they said they couldn t locate my receipt any longer and said unless I produced it a year later they will not honor warranty I reminded them their system shows I submitted and still valid for 6 more months They said they couldn t help me unless I produced a receipt again Shady just plain shady company Buyer beware