Sunrayflyfish Reviews

Beware

Beware the One day free trial pay nothing casting masterclass offer If you decide not to proceed beyond the free one day they still take your money and then don t reply to email requests for refunds Good luck if you try to contact them by telephone you just get a recorded message giving their email address They ve definitely lost my trust and I certainly won t be dealing with them again

Ordered a floating fly line which

Ordered a floating fly line which arrived nightmare trying to put it on reel that was using a line stretcher came off like a bedspring decided to try and stretch it by hand to remove memory made it worse so binned it didnt get one cast out of it 40 wasted

Terrible aftersales for bad quality products

Unfortunately the quality of the products are not good and the aftersales service even worse Had the epoxy on my 6 weight glass fiber rod crack after using it twice Impossible to get a refund from Sunray They did offer a credit note that serves me no purpose since I was looking for a glass rod In their own words The California fibre glass rod is very flexible and it s normal to see cosmetic marks in the varnish as it bends This will not affect the performance in any way One of these blemishes was a proper crack and no this is not normal I can t imagine what the lighter line glass rods which are more flexible will look like after a month if their statement is true Their lines don t last long before cracking either some in less than a month and they definitely don t last a season apparently it s normal for lines to crack as well I ve owned 2 short heads a competition and fast sinking line in 8 and 9 Don t count on the so-called guarantees they don t honor them

Poor customer service

Bought an overhang marker 5 floating line the welded loop fell apart after only 4 months Despite the alleged 12 month warranty I was told the loop is just a bonus and they tried to sell me braided loops Shockingly poor customer service

Must be the worst fly line I ve ever

Must be the worst fly line I ve ever had the welded loops fell apart after a month and within three months the line was full of cracks and started sinking I won t be buying this rubbish again I ve had a fly line on one reel for 10 years ands it s better than this Very disappointed

Signed up to Fly Fishing Masterclass

Signed up to Fly Fishing Masterclass and they take 19 99 from your account every month Even my bank could not find out who the payment goes to - described on statement as Digital Services Not sure how they do this but so far I ve paid 180 for a video which I m sure I bought as a one off for 25 Rip off - Avoid

Not received my order

I ordered a flyline 2 weeks ago and still not received my order I have emailed for an update 3 times but still no response Rubbish service

Dreadful Customer Service

Ordered a new line and backing in September which has never arrived Dreadful customer service The lack of a contact phone number is always slightly suspicious To date 2 months later they have my money and I still have no goods from them Easy fix would be to send me my order Avoid

Stay away like fire lowest ever quality

The item is marketed as it is a 1 000 000 product but i broke after 1 user this is not a high quality product Stay away like fire