Sunshinegardencentre Reviews

Went in today to get a Christmas tree

Went in today to get a Christmas tree with my five year old Five out of the six people who worked there treated us like we should not have been there no smiling being helpful no interest in helping us at all overpriced rude staff never going there again

EXTREMELY BAD MANAGEMENT

Extremely rude managers who have no respect for their staff who treat their 17 year old staff with disrespect and ask personal questions When I called to have a civil conversation about them matter the manager shut the phone on my face Will be leaving daily reviews as I can not stress enough how bad the management is

Absolutely Do not visit with medium size dogs

I went with my friend and my dog At the front clearly states dogs on the lead except for guide dogs so I kept my dog on the lead and inside the lady working in there looked at me and my and said either you carry your dog or it needs to go in the trolley not sure how to carry a 20kg dog that the lady clearly could see Here is me thinking they will give me a suitable trolley the lady gave me a tiny piece of cardboard for the paws apparently when I got to the trolley it was a ridiculous L shape trolley where no dogs the size of mine would let you push him around and very uncomfortable as his paws were going through It s a shame as I live in the area and I ll tell all people I know with dogs to not set their foot in there as clearly they don t care about dogs unless it s a tiny one that you can fit in the tiny basket of the trolley plus it should be clearly stated at the door so I could have made my decision before entering and if you really wants dogs in trolley provide suitable one

Not welcoming and don t allow dogs

I visited once before and had a lovely experience Was happy to return today to spend money on bulbs compost and plants Sadly I had gone there straight from a walk and brought my dogs having assumed that like all other garden centres in the UK they would be dog friendly Not so They employ a bouncer on the door to keep undesirables like us out He looked at my two 32kg greyhounds and told us we could only come in if we carried them or balanced them on trolleys with cardboard underneath them Possibly the most bizarre policy ever Presumably their paws touching any part of this precious garden centre presents a hazardous risk As long legged greyhounds won t be balancing on any trolleys we understood the message that the likes of us are not welcome We were ushered out of the door while the bouncer smirked and pretended he was sorry We were left feeling humiliated and having been treated like us and our dogs are dirty The happy ending to the story is that we drove to Ally Pally garden centre where we were greeted by plenty of signs announcing they are dog friendly The lovely staff made a huge fuss of our lovely placid gentle and clean dogs and we spent our money there And will continue to do so

Visited with my partner last week

Visited with my partner last week She had received a plant in a pot as a gift the day before but already had one similar so was hoping to exchange it We spoke to the manager who advised us that they wouldn t do anything without a receipt The plant was perfect and the pot had their barcode on the bottom but they refused an exchange The computer says no attitude was really poor we have been customers for over 20 years but will go to a business that values it s customers in future

First negative experience in Sunshine

First negative experience in Sunshine but staff member was rude and treated me as if he were doing me a favour - I was in a hurry and had reserved my plants that had already been scanned he wanted his trainee to rescan as he needed to do his job which had already been done perfectly by another member of staff delaying me and making me feel humiliated by his attitude- horrible why should I spend my hard earned for this treatment

Lovely

I have used them for 4 years now all the staff are knowledgeable and helpful and the plants are always healthy and thrive You pay between 5-15 more than buying off the internet but for the help you get is awesome I also get a nice warm glow supporting real businesses with real people in it rather than the faceless monsters behind Amazon Oh yes and they have a lovely cafe with delicious teas and cakes -

Weber Summit 670

I had always wanted a Weber Gas grill having completed all my reference work on line I needed to go and look at one Sunshine Garden Centre had one on display so we drove there on the 10th August having found the display I was quickly and politely approached by Alfie who was a pleasure to deal with he asked what I needed and promptly price matched a deal I had seen on line I then purchased some further accessories in store just under 4K spent and it didn t hurt a bit Delivery was booked for the following Sat 17th in the AM Sat arrived and I had time to clear the area for the new grill and waited like a child at Christmas for my new toy to be delivered I had not heard anything on the day of delivery so called Sunshine Garden Centre they have a great way of answering the phone and was told someone would call me back being impatient I called back and spoke to the manager who apologised about the delivery but they had been let down by their courier however he told me not to worry as they would deliver the Weber to me themselves as promised I must caveat that this is an 183 mile round trip NOW THAT IS EXCELLENT CUSTOMER SERVICE Eoin arrived Sat afternoon with my new grill fully built they didn t need to do that but did I was able to enjoy a fantastic joint of beef that evening cooked superbly on the grill Thank you so much for the excellent customer service and please pass on my thanks to all involved in getting this fantastic cooking station to me when promised Thank You

Sunshine Garden Centre - 5 stars

Sunshine Garden Centre - I could not rate you highly enough I regularly come to buy seeds plants bulbs pots and the like All the staff must eat sunshine for breakfast lunch and supper Rarely does one receive such fantastic knowledgeable interested and attentive service Simply a first rate experience and always a pleasure to visit the Sunshine Centre I also but logs from you which are always carried to my vehicle or taxi and loaded by courteous and jolly staff Just before Christmas I bought my usual stash of kiln dried wood Sadly when I get them home they were mouldy One call to the team at the Sunshine Garden Centre three weeks later after the Christmas holidays and a new set of four bags is delivered to my house the very next day no question asked and all delivered with a smile I honestly cannot thank you enough Sunshine Centre for being excellent at what you do and for the care you provide to your customers Being a customer of yours is a great pleasure Wishing you all a Happy New Year I wish all shopping experiences were like yours Flora