Superloop Reviews

Excellent service when trying to set up

Excellent service when trying to set up my land line

So helpful being a new learner with

So helpful being a new learner with fibre optic service The tech lady was so understanding supportive and talked me through all processes Thank you Superloop

Excellent clear instructions from Sean

Excellent clear instructions from Sean and very helpful

Great new customer experience

I asked whether my friend could be considered for the referral discount even though I didn t use the referral code to connect my new service The sales assistant was very nice and was able to process my request and said they can enter it manually even though I didn t follow the correct process Dealing with the sales assistant was a very positive experience She was very polite and helpful and I am delighted that Exetel will provide the refund to my friend What a positive experience after just changing over to Exetel I am a very happy new customer

The agent was really helpful and

The agent was really helpful and patient with me He explained everything in detail

Easy to activate and setup the service

Easy to activate and setup the service I bought in a custom WiFi 6 mesh and the tech support was super helpful to configure this custom modem router The only challenge was the long wait times to get to a customer support agent

Superloop

Our guy Shazan helped me out big time Well worth the service Superloop is an amazing service easy to communicate with they have an easy to use app I am able to speak with a human rather than a message board Don t have to wait for an hour before someone picks up

I ve spent a good couple of hours back

I ve spent a good couple of hours back and forward between different departments and Ashmal was able to sort my problem out in under 10 minutes