


Supermetrics Turn your marketing data into opportunity - Supermetrics
Based on authentic user experiences
Leonard S
6729 reviews
N/A
7 months ago
Facebook integration not working
Don t give a free version if it doesn t work for the past 7 days I m getting Due to high Facebook Ads API utilization at the moment only paying users can run queries right now Please try again later Sorry Supermetrics request Why don t you just cancel it instead of wasting people s time setting up an integration which won t work
Glen Milne
6729 reviews
N/A
7 months ago
Used to be great now it s awful
This used to be a great tool to extract GA data to excel but since they changed to a new version this year it has never worked I ve got an open support ticket from 5th August which they ve confirmed a bug on their end is preventing daily scheduled email refreshes None of my reports work due to this and i m being ignored on the ticket unless i chase them and then it s only a we re looking into it and we ll get back to you as soon as we can Simple query requests return a your query has too many errors and google has blocked you from using their api for the next hour This happens constantly the product is unusable
David
6729 reviews
N/A
7 months ago
Dishonest billing policy
Dishonest and unclear billing policy Was billed an extra year when the team was not using the service due to an unclear auto-renewal function in the account So when we realised we thought it would be as simple as contacting the company to resolve Turns out I was very wrong unlike most SAAS companies that easily solve these issues Supermetrics outright refused to process the refund I m still in hope that they will see sense and help to resolve the matter however I can t force them to But what is in my power as a disgruntled customer is to share what happened here so that anyone thinking of using Supermetrics can know this problem I hope that everyone reading this will avoid providing them with any payment details or using any paid service from them so that they don t have the opportunity to cheat anyone else in this manner
Leonard S
6729 reviews
N/A
7 months ago
Horrible support Buggy connectors
1 Horrible support 2 Buggy connectors 3 Hidden request s limits for connectors 4 Expensive Almost every connector I use has some sort of problem or bug if it s not youtube daily requests limit it s Mailchimp conector variables that don t work or missing pages for FB insights data etc A true piece of crap the support is pretty much a waste of time never really helped and they are never online in their chat just go directly to create a ticket
Matthew Smith
6729 reviews
N/A
7 months ago
So buggy
Honestly so buggy I come across problems all the time Tried canceling but they don t offer refunds shock haha
Aivis
6729 reviews
N/A
7 months ago
Don t use Supermetrics use this instead
Don t use Supermetrics use databox instead Their app is not fit for purpose as it is very buggy and displays wrong information all the time I ve had so many awkward client meetings where I m presenting data just to realise it is not accurate When asked for a refund they refused to refund me even though I had just bought the license They don t care about keeping customers happy so don t do business with them
F O
6729 reviews
N/A
7 months ago
errors slow customer service problems not solved stay away
we use supermetrics for google sheetserrors in the data imported to google sheets happen often when contacted to solve the problem they reply asking for details access to the sheet and exports from the data source they then disappear for months and don t reply or when they reply they promise a swift resolution and they then disappear for months do yourself a favour and stay away
Boris Bachvarov
6729 reviews
N/A
7 months ago
Terrible service
Terrible service They said they ve added the Shopify Addon but they did not and all our dashboard broke Everyone makes mistakes but this is just too big In return we did not even get a sorry
Josh M
6729 reviews
N/A
7 months ago
Supermetrics used to be great
Supermetrics used to be great Over the last two or three years their support has been abysmal Constant connection breaks impersonal inefficient ticket based solutions drags any sort of issue out for weeks It s absolutely astounding
EMIL
6729 reviews
N/A
7 months ago
Horrible platform
Horrible platform and keeps sending me spam mails