Airport Shuttle Transfers | NZ's First Choice | SuperShuttle
Based on authentic user experiences
Richard Morley
6730 reviews
N/A
8 months ago
Avoid
Pre-paid transfer from Christchurch airport but SuperShuttle did not turn up to meet us Very difficult to then contact but when we eventually got through to the company we were told that they would send a taxi but that also never turned up After wasting a lot of time at the airport we finally got a taxi ourselves the price of which was not much more than the quoted SuperShuttle cost The company representative who was disinterested and quite rude said that they would refund our money but that hasn t happened as yet We wish we d never booked with the company far better just to get into one of the many taxis waiting at the airport
keels
6730 reviews
N/A
8 months ago
Highly do not recommend this company
Highly do not recommend this company I booked a service to be collected from Queenstown Airport and to be dropped off at Haka Lodge in Queenstown 15 minutes down the road I provided flight details and paid them 30 Flight arrival was 7 40pm they did not collect me until 11 20pm Numerous phone calls with a unacceptable excuse Told me to arrange only a green taxi and that they would cover it but not other taxi There was no green taxi and after all of the stuff around I requested a refund which they refused I wrote 3 emails with no response as they have decided to ignore me I have wrote to the Ombudsman
Jose Caraballo
6730 reviews
N/A
8 months ago
Dropped at 1 AM in wrong address driver refused to go into my road
Today I made use of suppershuttle and my shuttle driver dropped me near 81 Waimairi Road instead of the address I requested 2 homestead Lane I kindly explained the driver that Waimairi road was not the entrance to my address as the road is split in two by the construction site and that he had to get into Homestead through Ilam road The driver argued that he was not doing so that this is your place and that he was unable to turn around in Homestead Lane So here I was basically forced to walk 300 metres to get to my original destination at almost 1 AM after having my flight delayed for almost two hours and being more than 4 in the airport Having my flight delayed was the reason I made use of your services because there was no public bus at 12 midnight and payed 31 NZD to be dropped at an incorrect address I wanted to express that I am extremely disappointed by this event and the bad quality of the service received I will not be using this company ever again and would advice everyone to steer clear from them
Luke
6730 reviews
N/A
8 months ago
Save yourself the hassle don t book Supershuttle
Landed at 1am had booked a shuttle maybe 4 days prior 4 shuttles came and went taking loads of people who had also booked One shuttle driver advised me my booked shuttle was 10 minutes away and then nothing For an hour we sat there with another group waiting for our prebooked shuttles They ended up taking taxis and me and my family took 2 Ubers home They were too busy to keep up with their bookings I think the website blindly accepts them with no balance of how many drivers they have available Never again