Supremouk Reviews

I bought a Supremo wall mounted parasol

I bought a Supremo wall mounted parasol on line last year Recently the product developed a fault and was not safe to use I contacted Supremo directly and Sharon in customer services dealt with the problem in a pleasant and professional manner and the matter was very quickly resolved F rom this experience alone I would not hesitate to recommend their products and their service has been second to none

Fantastic Aftersales had a small

Fantastic Aftersales had a small problem with a waterproof liner in cushion storage box Had lost receipt but they accepted bank statements and replaced item FOC My initial enquiry was for info how to source replacement Great products brilliant customer care people would strongly reccomend

Excellent service

We contacted Supremo and had a response from Emma in the customer service team who understood our enquiry and suggested a replacement part Emma was very friendly knowledgeable and happy to go further to make our experience positive The replacement part arrived well packaged and timely Thoroughly recommend

Part replacement

What fantastic customer service from Supremo We bought two Melbury Lounge sets last year unfortunately the arms on all chairs faded very quickly Polywood is supposed to be fade proof Problem is the set is in direct sunlight which does not help Emma in customer services was very understanding and after providing proof of purchase and photos agreed that it needed addressing The replacement arms sent by Emma arrived within two days Amazing service Thank you

Fantastic customer service

Fantastic customer service Great company to deal with

We inherited a Supremo parasol but no manual

We inherited a Supremo parasol on moving house and had some queries about managing it Emma was very helpful and was able to supply a pdf of a manual with the offer of further help if needed This shows that the company has a long term commitment to its products since there was no profit for the company here Great product as well by the way

Outstanding customer service

We needed a new roof canopy for our Supremo gazebo and had tried locally to source one but no luck so as a last resort I contacted Supremo and was immediately in contact with Sharon who has gone over and above normal customer service to sort out the problem I have been kept fully informed at every stage with the purchase and dispatch of the item 5 star plus service

Brilliant customer service

Brilliant customer service Purchased a cantilever parasol from a garden centre end of last summer so not had much use slight problem with it when put up last week Garden centre not helpful but Emma in customer service at Supremo came through for us So our Koi will be very great full