Surestore Reviews

Awful greedy deposit raiders

Awful deposit raid at the end of the term - despite having spent thousands and giving more than 10 days notice to vacate - would never recommend Surestore after my experience Be warned don t trust them - this relates to the Bury Greater Manchester store but is defended as policy according to accounts and applies broadly across Surestore My injustice is upon leaving the storage unit keys were returned and I effectively lost access to the unit Despite this however it was claimed a service had been provided What exactly I find it hard to understand the unit was empty and I had no access to it Following this they deducted charges for an additional 5 days despite other units being empty adjacent purely based on policy wording and stood by that despite me protesting I had no access to the unit anymore Just pure greed and profiteering taking advantage of customers like you and me It s plain and simple this is theft despite how it s spun I m left seriously considering a small claims court to get the money returned some 45 It s petty but it s the cheek of it how they treat a leaving customer who would otherwise have left a glowing review Talking of which on a more positive note I can t fault the floor staff they were always polite and respectable Beware their company policy is to maximise what they can get from you with lots of little rip off charges like insurance without tenable alternatives likewise deposit raids at the end of term After this experience I would never suggest or recommend Surestore to anyone considering storage - beware consider your options wisely before signing up for a typical promotion

AVOID AT ALL COSTS THEY CHARGE YOU FOR

AVOID AT ALL COSTS THEY CHARGE YOU FOR EVERYTHING No leave way to get your money sorted they keep adding fees and say it s in your contract DO NOT USE

A mixed experience

A mixed experience Imagine arriving on moving day with all your belongings to be told - oh you won t like this but we can t accept your storage insurance specifically purchased from a legitimate source to cover your goods as requested by us you will have to take ours out instead Most people would have no choice at that point but to roll over and pay Surestore s inflated insurance premiums on top of the monthly storage fee For your information the premium I was quoted for their insurance alone was more per month than my car insurance They also don t tell you that there are different levels of insurance payable but quote for just one So luckily I planned ahead and visited with my documents prior to moving day as even though I was told I could get my own insurance and have since checked the requirements with another branch who were also vague but suggested the specific storage insurance I purchased should meet requirements and cost just 28 for the YEAR I wanted to be organised and what a surprise my insurance was not acceptable to them So they are friendly efficient etc but I would avoid It s a shame as I wanted to support local but instead I have found a great place just in Walmley Cookes Storage who were brilliant and most importantly fine with my insurance so it saved an additional 30 per month

Charges and insurance rip off

Would not recommend Insurance cost are a joke Not given the option to get my own Pre-filled tick boxes on terms and conditions

Says 24 7 access but it s not

Lichfield Sure Store Says 24 7 access - not true- my code didn t work second time around and as I arrived after reception was open I rang the out of hours phone line which doesn t work out if hours Amazing But there s more They kept ringing me to get me to sign up after so expressed and interest Then when so ring them - they don t answer Chat bot says - How can I help today I explained situation Chat bot says- sorry we are closed That s great thanks

THEFT AT SureStore WOKINGHAM in February 2024

SureStore WOKINGHAM and its staff LOUISE SHORE KAREN and AJ have been terrible to deal with In my opinion everyone I have dealt with at SureStore Wokingham has been extremely unprofessional LOUISE SHORE doesn t know how to speak to a customer I challenged LOUISE SHORE on the theft of someone s belongs at SureStore Wokingham on 6 February 2024 which was much talked about on Facebook and in the local Wokingham area LOUISE SHORE S response to the theft at HER storage unit was to say that only one storage unit was broken into and that it wasn t important I m sure the person who s belongings were stolen had a problem with the lack of security at SureStore Wokingham When I told LOUISE SHORE that I didn t want my belongings to be stolen LOUISE SHORE actually said something along the lines of - nobody would want to steal my belongings I have now moved the contents of my storage unit at SureStore Wokingham to another storage unit Thankfully I will never again have to deal with Louise who is rude and unprofessional AJ who sent me an email accusing me of being abusive and Karen who told me that she had been in a young offenders institute a great attribute for someone whose job it is to ensure that people s belongs are kept safe PLEASE CLICK ON THE GREY BOX BELOW IF YOU WOULD LIKE TO READ THE FIRST REVIEW I LEFT ABOUT SURESTORE WOKINGHAM

Time Wasters

They require an email address to get their costsThey add lots of costs at the end once you ve entered all your detailsThe website it constantly hanging at Getting best deals when you already have a quoteYou can reserve a unit but when you get to paying you are presented with an error that they don t have any of those unitsWhat a waste of time

Nasty Disrespectful Company

This company are making me have panic attacks and close to heart attacks now we are struggling to find the money to pay and they keep putting more late payments on 12 for first late payment 12 days after there is another late payment of 30 then 19 days after its even more fair enough this is supposed to be in the terms of business but arent they supposed to lay out to everybody what the terms are in a verbal way also Seems to be a trap so they can take your storage unit and sell it on Me and my wife are disgusted with this firm and wished we never took our stuff there they are not willing to help us and the further we are behind the more we aren t going to be able to pay I have boxes of personal and confidential paperwork in this storage unit along with furniture me and my wife both had to finish work through ill health and this is how these pieces of S t are treating us What ever you do do not take your goods to this place as they are rip off merchants and just a money taking company

Avoid Insurance is a rip off

Avoid SureStore said we could use our own insurance policy to cover the contents of a storage locker we d pre-booked WARNING a year-long policy was cheaper than SureStore s quote for a single month On the day we arrived to deposit said goods we were told oh the directors say this insurance policy isn t acceptable you ll have to take our own yes at 12 x times the premium we d already paid and an inferior insurance policy to boot Well what s not acceptable is the apparent nefarious business policy practiced by SureStore Just imagine turning up with your van load of possessions on moving day to be told you have to pay hundreds more The answer Cooke Storage based in nearby Minworth - they welcomed us and our insurance policy - same day with smiles and even told us they d heard similar stories My advice Avoid SureStore If I could be bothered I d pursue this with Consumer Rights but life is too short and the beer is cooling nearby