Based on authentic user experiences
mark brailsford
6731 reviews
N/A
10 months ago
0 10 Awful
Absolutely awful company happy to take your money not so keen to pay when you make a claim I even paid a premium for better cover Five of us were travelling to see the Italy V England RUGBY game in Rome Italy went into lockdown so we were unable to travel we all had our own independent insurance out of the five of us three have been paid by there insurance companies who have excepted the trip was cancelled by the Italian government I personally have had nothing but difficulty delaying tactics and belligerence from day one and it continues still I WOULD DEFINITELY NOT RECOMMEND THIS COMPANY
Neville Lancaster
6731 reviews
N/A
10 months ago
Not fit for purpose - avoid like the plague
Getting mown down by a car driving on wrong side of the road whilst on a week-long organised cycling trip in Sardinia which then ran over my bike seemed almost pleasant compared to dealing with CityBondTravelSure CBTS and their claim handlers So day two of a week long holiday I m hospitalised and my two week old 3 5k bike is destroyed The Fiat 500 that drove into me has big dents in the bonnet and the windscreen smashed in I say to CBTS Can you repatriate me No Can I claim for my lost holiday No you stayed in Sardina Can I claim any costs for staying on in Sardina after the smash Some not muchCan I claim for my bike NoThe list goes on Think the lowest point was one of their advisors saying if you read the T C yes I know this seems unfair I know how you feel I m now trying to recover losses and damages via a solicitor Today I find out that the legal cover in my Premium CBTS policy is so minimalist that I ll have to hand over 25 to the solicitor That s if I see any settlement as due to Brexit and impeding loss of our links to regulatory frameworks may claim may well vanish into the ether
Derek Edwards
6731 reviews
N/A
10 months ago
I have been trying to get premium back
I have been trying to get premium back as unused Answerd the relevant questions informed would take two weeks to deposit back inthe bank account 3 months gone by nothing CITY BOND SHOULD BE CLOSED DOWN
Shatrughan Rathore
6731 reviews
N/A
10 months ago
Don t waste your money
I took travel insurance in April 2023 and my tour operator cancelled original trip and booked us for next trip with different dates I have tried to change my trip dates on Citybond Suretravel website online but it doesn t work I have emailed them thrice and always get auto response they will get back to us in 48 hours as they are busy But from 5th July till now they are not able to even email me back I am appalled in today s time when we are all struggling with money issues this company is happy to take money but not help customers Pathetic service
Nishma
6731 reviews
N/A
10 months ago
Travel insurance
Offering good rates for travel insurance
Brian
6731 reviews
N/A
10 months ago
Very efficient and helpful service
Very efficient and helpful service including a full health check
Mr J Sutton-Smith
6731 reviews
N/A
10 months ago
SANDRA
SANDRA on the telephone was warm clear helpful patient informative and efficient thank you
Mr J Sutton-Smith
6731 reviews
N/A
10 months ago
SHARDA
SHARDA on the telephone was clear patient helpful and a pleasure to do business with
Miss Joanne Thatcher
6731 reviews
N/A
10 months ago
They explained everything really well
They explained everything really well and covered every thing I needed to know thank you
brian loynton
6731 reviews
N/A
10 months ago
Citybond Suretravel the easy way to purchase your travel insurance
It is easy to purchase your travel insurance with Citybond Suretravel Just follow the simple steps on the website to locate the policy that suits you best and complete the medical screening at the same time The premiums are very competitive and offer a discount to each premium purchased The whole process can be completed quickly and with confidence in knowing that your holiday insurance is with such a prestigious company