Surveyingpeople Reviews

Stay away

I would recommend you to stay away from this company Their response to your queries were so poor and it s always we will come back to you it s impossible to communicate with Ross as he doesn t reply your emails Even Ross didn t attend the scheduled call without providing any excuses and didn t even ask to reschedule the call Poor company poor service

Worst service I have ever received

Worst service I have ever received I thought when getting a survey key things like leaks and infestation would be flagged but instead all the report really called out was about the chimney You should reconsider your careerIf you have money to throw away they are the ones to use

Can t Even Survey The Correct Property

I had an TERRIBLE experience with Surveying People They conducted a Level 3 drone survey on the WRONG ROOF assessing my neighbour s roof instead of mine This incorrect report was then shared with my mortgage lender solicitor and estate agent causing significant delays and complications in my purchase process When I raised the issue they attempted to fix it by revisiting the property without my consent - even though the seller was still living there - and using a drone over the property without permission Despite requesting a refund due to their clear negligence they refused to take responsibility delayed responses and ultimately dismissed my complaint by claiming the matter was resolved Their handling of this situation has been unprofessional negligent and in clear breach of RICS standards I have now escalated my complaint to RICS and will be pursuing further action I strongly advise anyone looking for a reliable surveyor to avoid this company

NOT RECOMMENDED

WOULD NOT RECOMMENDA series of problems has left me very disappointed with the service I have received from Surveying People With there being many surveyors to pick from I would strongly recommend you pick another Firstly Surveying People SP agreed a time slot with the estate agent seller directly only to the find out from their surveyor that the time wasn t workable and consequently had to re-arrange Annoying the estate agent and seller whilst demonstrating a lack of internal communication within SP I then had issues receiving the report once inspection had been completed Following the 5 working day window that SP assured me the report would be ready by I had the following correspondence with SP End of day 5 following no correspondence from SP I phoned and left a message with someone I never heard back Day 6 - I then called the next morning and having spoken directly with my case handler and been promised an update I never heard backHaving again called in the afternoon I was again promised an update but again never heard back Day 7 - I then left an email detailing the need for the report and received a response informing me they continued to investigate Investigating for 2 days That afternoon I requested an update and finally heard back that I would receive the report that day Which I did at 8pm This caused friction with the seller as we are dependent on findings to negotiate with them The lack of professionalism provided allowed the seller to question the validity of the findings and therefore became harder to negotiate Finally Having read the report I emailed to request the follow up phone call that was stated as provided and I have never heard back from SP In terms of the report it was of good depth and covered all areas However this is the bare minimum and there are loads of other companies where you can receive a full report but have much better communications and no delays

Survey review

I wish to clarify that due to a misunderstanding any negative comments i may have left previously i retract i have received my Survey and are happy with the Service provided

Highly recommend Surveying People

Highly recommend Surveying People It was really easy to organise an EPC Everyone I engaged with was professional and very accommodating I would definitely use them again

I ve dealt with many surveyors in the

I ve dealt with many surveyors in the past but Ross at Surveying People stood out from the rest Super flexible with dates at a time when Covid was putting lots of additional pressure on property access Very helpful advice and in-depth reporting before and after the process Will definitely use their service again

Excellent

Excellent timely support was provided by Mr Ross Richards throughout the process I would recommend Surveying People without reservation