Suttonkersh Reviews

Time and money wasted - awful experience

I am writing this review to express my dissatisfaction with the service provided by Sutton Kersh Liverpool I had scheduled a flat viewing for a Saturday at 1 pm with the arrangements being made on the preceding Friday The agency had advised me to communicate any potential changes as soon as possible which is exactly what I endeavored to do when I anticipated a delay due to a three-hour journey and potential traffic issues Regrettably the agent I had been dealing with was not working on that Saturday and there was no automated out-of-office response to inform me of this situation Therefore I was under the mistaken impression that my message about my delayed arrival had been received and acknowledged When I arrived at the property at 1 45 pm there was no response from the tenant My attempts to contact the agency by phone were met with indifference as my calls either remained unanswered or I was told the salesperson was unavailable In an attempt to rectify the situation I visited the agency s office which was conveniently located five minutes away To my astonishment I found the salesperson present in the office despite my calls being disregarded earlier I relayed the sequence of events to them but instead of accepting their role in the communication lapse they left voice messages for the tenant failing to take responsibility for not conveying my delayed arrival Their insistence that they couldn t facilitate the viewing themselves and their lack of initiative to find a resolution was equally frustrating It is disheartening to reflect on the considerable amount of time and financial resources I expended including a six-hour round trip journey and a hotel reservation all of which was wasted due to their ineffective communication and a lack of professional responsibility My intention was to purchase the property that day however this experience has cast a serious doubt on the professionalism and reliability of Sutton Kersh I hope my experience will highlight the need for the agency to improve its commitment to customer service communication and responsibility to its clientele

Confirmed the appointment twice to waste my time

We went to a viewing at noon after confirming twice this morning and they never showed up After a phone call they claimed that they canceled the meeting then that they couldn t actually access the tenant What a professional waste of time

Had a viewing today at noon

Had a viewing today at noon with a company called Sutton Kersh confirmed by sms confirmed by two phone calls the last confirmation phone call was 2 hours before heading to the property Arrived there waited for like 20 minutes and nobody showed up i called the company and after a little debate they told me that my viewing was canceled when i argued with them it turned out that they have problems accessing the property due to to inaccessibility with the current tenant they dragged me and the whole family down to the middle of nowhere to test out whether i can get access to the property or not appologies there but sort out your internal problems before using random customers as test subjects very unprofessional and the person that was with me on the phone was even worse if i see properties posted by this company on any website i m skipping

Buyer Beware buying at Sutton Kerch

Buyer Beware buying at Sutton Kerch auctions Buyer to pay sellers legal fees and auction fees but they don t state any figures in the legal pack you only find out on completion that they have put on several thousand pounds in seller fees

The un-estate agents

It seems that this company are not at all interested in selling houses They don t answer phones don t respond to emails and if you are lucky to get through bend over backwards to not sell a property Imagine a house being on the market with them for over 6 months and a negotiator actively doing their utmost to stop a potential client arranging a viewing Stunningly bad I feel really sorry for anyone who has a house up for sale with them

Less than useless How am I supposed to move if I don t have a property

This company is such a useless bunch Told us we have to go in person to viewings when we don t live in the city and are trying to move there Then sigh down the phone at you when you say that They don t offer virtual viewings which is a TOTAL oversight because how are we supposed to move there if we can t get there Here is an actual conversation I had Well maybe once you ve moved to the city we can organise a viewing And how do you suppose I move to the city if I have nowhere to live And then I was hung up on How embarrassing for a letting company to not offer this They actively try to not get their properties let out and you ll be lucky to get through to them at all What a mess

Little to no communication from Adam

I 100 would not recommend this company I have been dealing with Adam Baldwin who has all of a sudden stopped contacting me I simply let him know what dates would be available for them to do a valuation of a property I m selling The communication is so poor Worse than poor as I ve had none I ve even sent a follow up email twice rang them always goes to voicemail absolute worst company I ve since contacted another estate agent who have answered right away and booked me in there and then for a property valuation Awful company avoid if you can

I am an investor

I am an investor called to book an appointment to view a property black horse lane Liverpool Unhelpful rude female on the phone Good luck for the sellers as they are not accommodating Also they are closed over the weekends