Svakom Reviews

I purchased the Sam Neo

I purchased the Sam Neo It works great When I had a problem and one of the features stopped working I reached out to customer service and they were quick to respond and super helpful They sent me a new device to replace my broken one and I couldn t be happier My advice is save the receipt so you can access the purchase date of where you purchased the device You ll need the date of purchase and the authorized retailer you got it from to activate the warranty The fact the device has a 2 year warranty is AMAZING Highly reccomend this company and toys I m very satisfied

Quick Fix Saved The Day

I bought a Svakom Pulse Union recently for my wife s birthday she loved her 4 years old Svakom Trysta so much compared to her other toys The Pulse Union was okay before I gave her in a wrapped box of birthday gift but not functioning properly with the Svakom app when used I sent an email to Svakom customer service which replied along with the bug fix for the Svakom app real fast Great save from Svakom team She love her new toy so much

Customer service was second to none

Customer service was second to none I had an item that was not working and the replacement process was completely stress free and quick Not only was their product wonderful to use but nice to know that they have your back Sex toys are expensive and we re willing to pay for quality but also having a great warranty which this company has I will purchase more of their products in the future

Pulse pure

I am very satisfied with the customer service with support for toys Pure pulse arrived I put it on charge and after the first charge I couldn t turn it on at all I contacted customer service and Doris helped me a lot After several emails I received a notification that a brand new toy was arriving at my address Thanks for that life is better with you

BEST CUSTOMER SERVICE

No complaints just want to share how pleasant and courteous Doris Cai from SVAKOM Customer service is very helpful and solved my issue in a timely manner Felt very comfortable contacting them and got a replacement for my Alex neo after charging issue I highly recommend SVAKOM

OMG

OMG I just realized that my Sam Neo and Hannes Neo can be controlled by the Svakom App and that the Sam Neo intensity can be controlled I thought these toys were great before but now they are even greater I am amazed and very happy at the level of sophistication these toys have Who would have thought that a sex toy could be so versatile and exciting Svakom is definitely taking sex toys to a higher level

Great products great customer service great Company

I contacted the Company as my product stopped working they answer so fast and so kindly that I was good surprised Excellent follow up from Doris who gave me options to replace the product matter of my complain I appreciate the good service and will buy more from them

Holiday purchase that had a fault happy customer

Bought a new toy on holiday recently that had a fault Contacted the warranty team who were excellent After a few emails to identify the problem they issued me with a brand new item that just arrived Great customer service and prompt feedback This company knows how to deal with their customers 5 star service Thanks again for the replacement guys my partner and I couldn t be happier

SVAKOM customer service top notch

SVAKOM customer service top notch replied my emails on the same day Replaced a toy that stopped working with a new one without any issue Much appreciated