


Evolt Network The new home of SWARCO E Connect
Based on authentic user experiences
Mr F
6736 reviews
N/A
7 months ago
A charging point provider making it as difficult as possible
I went to Oxford for the day and parked in the Westgate shopping centre There are loads of charging points - all provided by Swarco e Connect However to use one you need to download an app and there is no mobile signal and only very weak Wi-Fi in the car park After leaving the car park to download the app it then requires screen after screen of personal details to register - you can t just enter payment details and plug-in After 20 minutes I finally filled in the forms even choosing a password was a rigmarole - it kept rejecting my passwords without saying why Then I had to figure out how to use the charger - which had been saying occupied yes by me - before finally getting a nice little graphic on my phone saying it was charging Only it never did charge my car Swarco e-Connect helpfully told me they send out cards in case there s poor wi-fi connectivity but that wouldn t be much help on the day This is yet another reminder why going electric is a nightmare Multiple apps inconsistent procedures and non-existent support It s difficult enough to find a charging point but even the companies meant to help you make it as difficult as possible And it wasn t just me all around me cars were plugged in and not charging and when we left the chap next to me had just given up trying to get his car to charge Luckily I have a hybrid so could get home on petrol Great for the environment - well done Swarco
Gulam Ambia
6736 reviews
N/A
7 months ago
Not worth it
Went to Westgate shopping centre in Oxford Although it s free to charge you have to use swarco Now normally that wouldn t be an issue but I had to download an app in the underground car park where WiFi mobile signal is non existent I ended up going upstairs and then managed to download the App that s not all I have to fill in literally 4 pages of personal details but that s not it Last page I had to verify email account and the email wasn t working After 30 minutes in the coffee shop account created I needed the charger number which I went down to the underground park and got the details took a photo as no Internet there Everything set No way That would be too easy I had to provide my credit card details At that point I out of principle gave up I would like to say I live locally 15 minutes away from Oxford used Westgate parking for over a year and it used to be free Plug and go Now it s still free according to swarco rep I spoke to over the phone but I still needed do give my account details worst thing ever going electric
Mr Dirk Ovenstone
6736 reviews
N/A
7 months ago
Completely inutile
Completely inutile I have never found one that works Don t waste your time
paul usher
6736 reviews
N/A
7 months ago
It s companies like this that make
It s companies like this that make using an EV a pain Couldn t even use my card and because I didn t know my bank details while standing in the middle of a carpark couldn t use the charger
Sylvia
6736 reviews
N/A
7 months ago
The worst supplier you ll meet on the
The worst supplier you ll meet on the road in the UK There are 19 chargers in Castle Hill hospital and none of them work Recently a similar situation at Grimsby in Morrison It s a waste of time to deal with such a failure company
Enosh Thomas
6736 reviews
N/A
7 months ago
Please do not try Swarco pogo
Please do not try Swarco pogo I used one of this charging stations near to Lidil in Derby My car battery capacity is 51 kwh I left my car in charge nearly 35 minutes It coast me 32 That s really high comparatively other charging stations and they took 40 extra so altogether 72 I contacted to my bank HSBC they returned that 40 As a customer it was really bad experience
Pete Hill
6736 reviews
N/A
7 months ago
Wudnt give one star but have to give a
Wudnt give one star but have to give a review don t use these at all costs still waiting for refund from BP station at wrightington parbold over a week later
Michael Maddison
6736 reviews
N/A
7 months ago
I thought the days of downloading an
I thought the days of downloading an app to use an ev charger were over Just tried to use a swarco charger for first time and never again Half an hour of jumping through hoops then call customer services to find out that the location details sticker on the charger has a full stop that the app doesn t accept am I supposed to be psychic No QR sticker on it either You really need to up your game I use the public charging network almost daily and this was my poorest experience
Aaron Hadley
6736 reviews
N/A
7 months ago
The Worst
Car didn t charge cost me 35 the after support is none existent Stay away
Paul Lawrence
6736 reviews
N/A
7 months ago
On holiday in Cornwall
On holiday in Cornwall Lost two hours plus of my holiday mucking about with what must be the worst app I have had the misfortune to use Not the only supplier with these issues When are suppliers going to make life easy to charge your car by simply letting you pay by use of your debit card