Sweetgreen Reviews

I was at the new location of the store

I was at the new location of the store in Peabody Massachusetts I had observed that the management at the store was very poor There was a manager name Oscalina Gonzalez who was yelling at a crew member on how the lettuce had to be serviced instead of showing her This manager name Oscalina Gonzalez needs to go back to a management class It was very embracing what the crew member had experienced In the end I didn t want to order anything from that store I felt sorry for this young girl who was in tears

Their CEO Jonathan Newman supports

Their CEO Jonathan Newman supports apartheid and actions deemed war crimes by the UN

Their salad gave me diarrhoea for 10

Their salad gave me diarrhoea for 10 days straight Never ordering from them again I don t know how you can even get food poisoning from a salad but it happened Never ordering from here ever again

stomach poisoning

threw up had diarrhea after eating their harvest bowl not a coincidence because two other people i know shared this experience as well ik theyre promoting healthy food which is awesome but they definitely need to look into this

Man wanted to buy a homeless lady a

Man wanted to buy a homeless lady a meal and they refused to let her inside

Terrible online delivery experience

Terrible online delivery experience - both site POS not working apparently Tried for over an hour to place an order for a work event Grubhub said they couldn t process order because Sweetgreens POS is not working No way to reach anyone at Sweetgreens - the auto menu directs you to text their customer experience team but all that does is give you a canned we open at 10am message No way to get any online or human help Tried ordering online directly but there is no option to schedule a future delivery despite this being promised on their home page Based on this experience either Sweetgreens is either utterly incapable of delivering on their promise or simply doesn t care about their customers As a result what should have been a simple transaction has turned into a nightmare of frustration Once I figure how to salvage this event I will not trust Sweetgreens ever again

Terrible customer service Maneger very

Terrible customer service Maneger very rude and no professional workers amazing slow I m not give sweet green any star

Absolute Disgrace

Absolute DisgraceI m utterly appalled by the recent experience I had at the Montvale Sweetgreen I ordered a Salmon meal only to find that the main ingredient the SALMON was missing This is an inexcusable oversight especially considering the limited time I had for lunch The customer service was equally frustrating Navigating their phone system was a nightmare forcing me to resort to their website to resolve the issue The offered resolution a measly 20 credit is a slap in the face I m left feeling disappointed hungry and incredibly frustrated I strongly advise anyone considering Sweetgreen to think twice This location is a prime example of poor management and even worse customer service Avoid at all costs

I wish I could leave a great review

I wish I could leave a great review but unfortunately my experience with Sweetgreen was nothing short of frustrating It all started when I placed a large 400 order online for Tuesday However the website kept defaulting back to Monday Unknowingly my order went through for the wrong day Upon realizing this I immediately started a chat with customer service to simply change the date but they couldn t Instead I was told I had to cancel and reorder What would have happened if the order wasn t available when I tried again No idea I canceled and attempted to reorder but the site wouldn t allow me to place another order Still in the chat I was then told to go to the store to order in person So I drove there waited in line and asked to place the order for the following day What happened next completely shocked me The employee s response We don t have paper and pen to take an order I was floored I explained that I was sent there because they also can t take orders over the phone When I asked for a manager he came over and I explained the entire situation again His solution He would try the website himself I thought Great Some actual help But instead he disappeared for a minute came back and told me nothing was wrong with the site that I d just have to do it myself No effort No assistance Please don t respond with a generic Sorry for the inconvenience because it s clear that no effort was made to help me With only three people in the store during lunch I guess they had already made enough money for the day If this weren t for my team I would have walked out and never returned I ve worked in customer service since I was a teenager and this was a failure on every level If I could rate this experience zero stars I would Sweetgreen do better

Just watched one of your managers treat

Just watched one of your managers treat a homeless lady worse than a dog when all she was asking for was water Treat your fellow humans like you d like to be treated it honestly made me feel sick the way he dismissed her when she was being completely respectful and someone was buying her food