Swiftqueue Reviews

Absolute garbage not fit for purpose

Absolute garbage Registered accepted my password Said it was strong Got the activation code sent to my email address Then try to book an appointment and it says no email recognised Then password incorrect Clicked reset password in case it was my error Still waiting on a reset to the email they sent my activation code to Absolute garbage I know my way around a computer and online phone activity What us an older person or someone not as competent to do Utter disgrace

Would consider myself pretty tech savvy

Would consider myself pretty tech savvy and found it practically impossible to book a simple blood test through this website The site did not come up on Google it asks to search by hosptial or GP but I was getting all sorts of addresses When I did eventually get in the list of doctors were not in alphabetical order so had to trawl through trying to find my own The navigation is not functional for exmaple home button not linked All I could think was - how would anyone elderly use this this service Complete overhaul of UX needed

Nothing Swift about it

The earliest appt in the whole of Derby for a child under 12 is Monday 2 December It s just unacceptable Awful system

The website has gone down so no way can

The website has gone down so no way can anyone book an appointment Sent an email to support but certainly don t expect a reply Left in limbo

This is absolutely ridiculous

This is absolutely ridiculous It doesn t let you log in with your details Waste of time Get it right before you put it out there RUBBISH

Constantly cancelling appointments

Every time I make an appointment to get bloods done for either myself or my husband they cancel the appointment No explanation no alternative dates We need our bloods done to be seen in Beaumont Hospital because my husband had a kidney transplant and I was his donor So keeping an eye on his kidney function and that of my only remaining kidney is quite important Absolutely ridiculous system that simply dose not work

Heronwood and Galleon wanstead blood test

Phlebotomist Mary on the 11th of December at 9 50 am was very careless and insensitive to my needs I highlighted the fact my veins are not easily accessible n despite my suggestion to use butterfly needle she jabbed my right hand with the normal size and proceeded to look for my veins while the needle was still inside my skin I was in a lot of pain and I requested for the needle to be taken out She did not cover my wound after taking the needle out I was going to re-book my appointment with someone else but she persuaded me to stay She decided to use the butterfly needle on my left hand n eventually manage to take my blood needed for VitD analysis When I returned home I noticed a lot blood on the left hand swab where butterfly needle was used I also noticed a lot of bruising n she had pricked me twice which I normally don t see on my skin as my skin is brown I got worried and turned up at the blood test centre and my surgery I am still bruised and the bruise is still there it appears to be slightly bigger At Wanstead centre I saw Vishali another Phlebotomist who calmly settled me and changed the wound and I could overhear Mary mouthing off about me saying what s she complaining about One of the patients commented later to me that she was being very unprofessional The Phlebotomists who work in Wanstead blood test centre are normally very caring and gentle It is one of my favorite blood test centres Mary could learn a few lessons on how to treat and behave towards patients

I was sent an email to book an X-Ray I wanted to remove the need

I was sent an email to book an X-Ray I got better and wanted to cancel this THE LINK TO HELP DOES NOT WORK So I emailed the appointments site - they said couldn t do it and gave me the SAME LINK which does not work HOPELESSThen I got another 2 emails to book again HELP is this why the NHS is loosing money Paid for a website system that is totally useless