Swisssense Reviews

I regret the day I entered your store

Ordered a wardrobe on May 2021 received it on October 4th 2021 The wardrobe was damaged on top of that technicians couldn t install the doors They told me that the doors will be fixed that week 4-8 October but no one came to fix it I made a second appointment for 18th of October they canceled it 1 hour before the appointment I then told them I wanted to return the product and they told me it is not possible because they have a right to fix the product After many angry phone calls and emails I managed to return the product on November 16th and they did not refund the money in full EDIT after their response This response is yet another proof of how incompetent they are I am not talking about the compensation read the emails on Nov 4th you charged me 115 euros for the return transport Omdat we nu niet langskomen voor het uitvoeren van een service en de kast direct komen ophalen voor annulering hebben we hiervoor kosten in rekening gebracht voor het transport 115 -

Unbelievable bad service

Unbelievable bad service I would never recommend this store to anybody Incorrect information on website about delivery terms Refund has been withhold for 2 months Not te be trusted at all

Very bad - don t Waste your money

Very bad experience with both the customer service as the product itself The bed is worthless and not worth the money Waste of money and our night rest is worse than ever before Which was an Ikea bed Very unsatisfied with this product

Delays in delivery- bad customer service

I have ordered a bed for week 7 I have received an email announcing delivery during week 9 then a second email for week 10 I called last Friday 17th of February 2023 had a nice lady on the phone who told me she will get herself informed and come back to me today February 20th no message so I sent an email and I ve got back that they are sorry but it will be probably week 11 or 12 This is really not serious and I am not gonna leave things like that customer service really sucks in Belgium when it s about getting money it s immediate what about the rest

Customer is not priority after the sales

I have spent around 4000 for a new bed In the very first week we made a complaint about the Topper Something is not right It started causing severe backaches for my wife We had made number of visits to the store wrote many emails experienced delayed responses and strange manipulation of facts To cut story short Swiss sense is asking for addition money to the fix issue I feel betrayed My experience with Swiss Sense was a bitter one It is definitely evident here that customer is not a priority once a sales is made

It has been over three weeks since I ve

It has been over three weeks since I ve been waiting for my reimbursement and the way they are handling this is unacceptable They don t even respond to my emails and constantly assure me that they will call but nothing ever happens This is extremely unprofessional on their part

Excellent service and fast delivery

TOPPIE Sleep comfort amezing

The bed is exactly what we expected

Good bed delivery people are very nice

Great service overall

Excellent service and fast delivery Highly recommended