Sws Reviews

I had a seceuroglide garage door

I had a seceuroglide garage door installed by one of their approved fitters in Pyle South Wales It has a 10year guarantee The door would not close after 5 years properly without holding the fob button whereas it should be automatic The fitters were not interested I subsequently lost a fob and tried to purchase a new one I then discovered that the fitters had fitted a circuit board with a fob which had become obsolete 5 years prior to fitting I wrote to the fitters in February who have not responded and I have written and e mailed sws who also have not responded It has cost me approximately 600 00 to replace the circuit board have the rubber on the bottom of the door replaced and rewebed This door is only 6 years old As it is still under guarantee I would not touch this company again as their after sales service is non existent

Disturbing reviews

On reading reviews of SWS I was more than a little disturbed The Seceuroglide Excel meets Insurance Industry and Police security standards yet it is poorly constructed from sub-standard materials Further the installation instructions are vague upon some vital points to meet the LPS 1175 compliance Taken together If this is the state of art roller shutter door All others must be particularly grim indeed

SWS - zero aftercare support

We inherited two sets of SWS domestic security roller shutters covering our rear patio back door Recently we noticed one of them requires servicing however their web site doesn t recognise our valid post code to direct us to a local fitter I ve phoned and left messages but nobody returns the calls

My installer of the SeceuroGlide roller

My installer of the SeceuroGlide roller doors has gone bust and this roller door has now started to make squeeky noises even though only fitted a few months ago July 2022 and after contacting SWSUK they have forwarded my details to another installer who can help However this installer wants to charge a call out fee 150 which is to be paid by me instead of SWSUK since I have a warranty for 5 years In the case of installers going bust SWSUK should take care of getting clients issues resolved and bear the cost of whatever is required to be done whilst clients are still within warranty period No further response received from SWSUK

This Company is a complete waste of

This Company is a complete waste of time after sales is a complete disgrace do not give a s- - -Problem on going on for 8 monthsSent a sales person out re engineered problem he did not have a clue what he was on about trying to tell me the door works correctly even though it is hitting the box at the top absolutely amazing

Poor quality paint finish

The door curtain has oxidized under the paint finish leaving blistering paint after only 4 years Quote from SWSUK wouldn t be a warranty claim due to the lack of service record and the general condition of the curtain where the curtain is exactly as installed with no damage scratches scuffs Local installer offered to replace the curtain at a discount but with a paint finish lifespan of 4 years why would you Very poor customer service Would rather replace the entire door than use this company again

DO NOT WASTE YOUR MONEY ON A GARAGE

DO NOT WASTE YOUR MONEY ON A GARAGE DOOR FROM SWS Especially if you live in a part of Britain that is near the coast and or where it rains The powder coat finish on my Excel garage door started to fail after less than 3 years to such an extent that the entire curtain had to be replaced Here we are less than a further 3 years on and the replacement door is failing in exactly the same way The warranty is NOT 7 years as the literature states but 5 so I am out of warranty SWS refuse to accept that their product is not up to the job blaming salty air and or rain Hello it s a garage door

Alluguard Garage Door - Powder Coat Failure

In a similar vein to some of the other reviews I have an Alluguard 77 garage door where the powder coating has started to fail The door has been cleaned and maintained in line with the manufacturers instructions and I do not live near the coast where salt in the air could have contributed to this I raised it with SWS and was sent a dismissive email advising me to contact the installer Having already done this I was interested to discover the installer has stopped fitting Alluguard doors because of persistent issues with the powder coating I expected this door to have a relatively long life especially if cleaned in line the manufacturers recommendations Disappointed is an understatement and the dismissive response from SWS is equally so Wouldn t touch SWS or Alluguard with a barge pole

After sales appalling

If the after sales was better would have given 5 stars cannot fault the door Contacted to find an approved repairer There recommendation was absolutely appalling Technical advised it was the eyes he would not accept changed the control box then said it was the motor I contacted SWS who did contact the person repairing He supposedly changed the transmitter when I asked for the old one back and the new battery he advised the battery was dead as he had the transmitter for more than a year still charged full price vat as we had just replaced the battery He advised he had thrown away and the bins had been collected What a load of rubbish our transmitter and the new battery has gone back into his stock Contacted SWS to advise as this person is approved by them not in the least interested Therefore cannot recommend SWS for your garage door