Synergypowerltd Reviews

Top Spec Install

We had a top quality install with REC panels and solaredge inverter Synergy offered me plenty of solutions and made numerous changes to my design meaning I got exactly what I wanted Synergy were quick to do the survey complete the G99 and quick to book a date when they had a reply from DNO My installer will Will was very social-able and hardworking and made most reasonable adjustments to hide cable runs The scheduler Dave was very helpful and empathetic Communication at times has been poor but I ve found this with other solar companies I put this down to growing pains and you just have to be very persistent with whoever you choose I have found that other solar installers often use only one brand of panel and a 3 6kW inverter sometimes with obscure brands

Excellent solar installation 12kW system

Excellent solar installation of a 12kW system plus 10kW battery All solaredge products and optimisers Hardware is excellent Installation was polite and high quality with good attention to detail App functionality really enables you to get the best out of the system After sales support has been exemplary Pricing was competitive compared to other companies offering lower grade equipment for about the same price

Prompt response excellent customer service

It has been a pleasure to deal with Synergy Not only does our solar power battery system perform extremely well the customer service as been exemplary Any queries are responded promptly and satisfactorily and a visit from a technician to review an issue was scheduled quickly Very pleased

Update Poor communication non existent after installation service

Poor communication throughout We did not get the panels we were promised and the system does not work as expected After sales service non existent We wished we had gone elsewhere Update 25 July 2023 following response from Syergy Power In our opinion a professional company would 1 Get their facts right before responding2 Not publish data specific to a named customer 3 Not claim credit for the weather or the careful power management by their customer4 Not suggest that we forced them to do a Sunday install when it was the only date they offered before Xmas - having missed the original November scheduled date5 Not claim credit for an equipment upgrade which was notified at 3 days notice and due to poor supplier management6 Have installed the complete system correctly with the right connections and equipment e g Wifi not set up on Eddi hot water system and only one aerial installed which was the wrong one instead of two which it has since taken 6 months to sort out with the fantastic help from the manufacturer s team at MyEnergy no help from Synergy Savings could have been even greater had the system been installed correctly 7 And finally a professional company would not have left it 7 months to reply to a review clearly demonstrating the importance they place on their customers views Our initial review stands - We regret using this company and in hindsight we would have gone elsewhere

Great service and product

The team are easy to deal with - simplifying complex issues and tasks They offer a fantastic product and I am very happy with it

Perfect balance of quality and price

Synergy Power are a great crowd- they do a quality job at a great price I ve dealt with them several times over the last year and will absolutely use them again if I decide to add any more kit Would definitely recommend trying them out

Really good people to deal with

Really good people to deal with They were great about dealing with a delay due to problems with my roof The people who came to install the panels and battery were all really pleasant and explained everything at each stage Definitely recommend

Powerwall 2 Installation

I ve recently used Synergy Power to supply and install Tesla Powerwall 2 batteries This company has extremely knowledgeable staff who responded very quickly to any queries they advise but don t sales push a particular product or manufacturer DNO approval installation and commissioning went smoothly I would recommend them without hesitation PS a declining privilege theses days they answer the phone and you talk with a sensible human FIVE STARS Synergy