Tienda oficial Tablas Surf Shop - Tablassurfshop
Based on authentic user experiences
Alan
6727 reviews
N/A
9 months ago
Total lack of customer care
I ordered a surfboard online as there was a great offer as soon as I placed the order I realised that the board was not the ideal size for me I needed the same board but smaller and it was available online so I immediately called the shop with their special phone number for online purchases but nobody answered I think I called at least 40 times without ever getting an answer I also called the shop s number where I was answered by a guy who passed me the line to the online shop absolute silence So I immediately wrote by email explaining the problem giving the link to the board I wanted to exchange mine for and my order number so that they wouldn t have to send the board and could exchange it immediately for the correct one The reply arrived after a few days and the board had already been sent I wrote back and was told that I could have exchanged the board and that they would have sent me a courier but the emails are always late and inaccurate only later and at my request I was told that the shipping would have cost me 68 euros meanwhile my departure for a surf trip was too close and I could never get the new board in time All in all a very good shop to buy from in person but not on-line as it is not organised for it at all there is a total lack of customer service and this has personally left me with the wrong board to be resold on the second hand market when I could easily have exchanged it in time before it was shipped and so not paid the shipping that was initially offered free The guys are nice but they don t respond in time and there is a lot of disorganisation
Dean Grobler
6727 reviews
N/A
9 months ago
Nightmare 25 emails backwards forwards
25 emails backwards forwards I bought the wrong size board send it back and when we receive it we will send the right size board no problem Tablas Customer Service email only don t bother trying to call them Nightmare return experience board collected from me returned no labelling sent again and finally message from the Customer service got your board back all good but unfortunately we can only send you the right size in MAY Refer to the above will send you the right size as soon as we get the board back unquote Never any mention of 6 months waiting We are going into a dark and challenging time for shops businesses in 2023 unless you have proper ethical trusting customer service you re in for a very tough time Good luck
Luke Allison
6727 reviews
N/A
9 months ago
Amazing customer service and
Amazing customer service and products Thanks Ufo
JAIME FERNANDEZ
6727 reviews
N/A
9 months ago
Very good shop
Very good shop lots of tecnical products and very good customer care
Kevin
6727 reviews
N/A
9 months ago
Great shop overall
They may be difficult to contact sometimes other times they answer immediately but they are reliable and honest Great shop
Stefano Balbi
6727 reviews
N/A
9 months ago
ride on
All products arrived perfectly as per description Fast shipping in Spain 4 days Ride on
Andrea
6727 reviews
N/A
9 months ago
Surfboard
Got a board from them had some issues with delivery due to the Italian shipping company BRT not them Their customer service has been supportive and helpful during the whole process we finally got the board in perfect conditions Recommended
Sebastian
6727 reviews
N/A
9 months ago
Helpful affordable and well-packed
Very helpful They emailed me to check because I had ordered kids gloves When I realized my mistake they refunded the amount immediately The rest of the order a nice wetsuit at a discount price was shipped soon It arrived after a few days in Germany Also the packaging was great because they had an extra layer of cardboard so you don t cut your wetsuit by accident when opening the box Full recommendation
K F
6727 reviews
N/A
9 months ago
Great shop
Great shop I was very well supported very good material The protective packaging for transport was also perfect Thank you I would be happy to order from tablasurf again
S F
6727 reviews
N/A
9 months ago
Absolutely the best price for the board
Absolutely the best price for the board I was looking for Paid and received perfectly packaged within 5 days Excellent