Tableau Reviews

Tableau has horrible customer service

Tableau products and support have gone downhill since salseforce acquired it I ve seen some really good staff leaving the company because they don t like the new restructure I ve opened cases and just no response for weeks The account manager apparently had moved on to another team and not responding to emails

DON T BUY - The worst Customer Service ever

The Tableau software is a powerful tool for creating visualizations however their support is horrible Tickets can stay open for months without even a single reply We constantly have a new AE that may or may not reply to emails Tableau has some of the worst customer services of any company I work used

Tableau has the worst customer support I hate using tableau

While the software is OK their customer service is terrible Not bad - just the worst customer service you have probably ever experienced in your life The whole activation keys and licenses business is a mess - you end up having tens of different keys and accounts and whatever in 2022 this is already a joke Then when they mess up with payments and renewals - oh they do - you enter a surreal loophole of idiotic mails from Salesforce asking you to access the Saleforce portal that you don t have access to because your only a Tableau customer and so forth But the cherry on the cake is when you get in contact with their Customer Service representatives who are the human version of the stupidest bots you have ever interacted with Do you have a problem Don t worry here s a link The link doesn t work Here s another one This doesn t work either No problem here s another one to infinity and beyond I wish I had never bought Tableau We will now start a very expensive process to get rid of them asap

The worst Customer Service

Tableau has the worst customer support Not because of the reply was late but because they show buy buy on their all linked pages You have to think about your customer time atleast you can make it little easy to access

Spammy cold calls from a call centre in

A powerful tool but the worst customer care I have experienced if you have an issue better you cancel the subscription and find another software

Terrible site

Spammy cold calls from a call centre in India Numerous calls

Poor Customer Support

Terrible site terrible dashboard impossible to delete account impossible to contact support

Billed erroneously for a second license and Tableau hasn t resolved

Great tool but horrible customer service operations backing Tableau I believe Tableau should have its own Customer Support team and not a sub of Salesforce With the cost of the Tableau License one would expect a better support service Too bad