Tajima Direct - Premium Lens Replacement
Based on authentic user experiences
Michael S
6730 reviews
N/A
1 month ago
Expensive Custom Lenses Fail
I ordered some custom lenses from Tajima Direct. I gave Jacob, co-founder and president, a brief written explanation containing two key details of what I wanted to achieve with the custom lenses. He told me he understood, so I paid $275 to have them produce the lenses. What I received did not match what I requested. Instead of acknowledging that what they produced was not what I ordered, Jacob repeatedly insisted that either they did produce what I ordered and/or my expectations were unrealistic. (I’m not sure how both those things can be true.) The simple reality is that the lenses they produced were not as dark as I asked them for. I don’t think they did it on purpose. I think they decided they knew what I wanted and overlooked one of the two key details in my written description. Jacob refused to acknowledge this error and did not offer a refund. However, he DID offer me the opportunity to pay them additional money to attempt to make the lenses again. Now, after his repeated insistence that they did it right the first time (shouldn’t I be the judge of that?) and/or what I ordered was unreasonable (and therefore impossible to achieve?), why would I ever throw more money at them? Jacob has stopped communicating with me. Maybe they have produced excellent custom lenses for other people, but they did not for me. They refused to acknowledge their mistake, and the customer service they provided amounted to telling me I was wrong and/or unreasonable. This seems like an unconventional approach to dealing with customers but maybe it’s working out for them – after all, he does still have my money, I don’t have the lenses I asked for and now he’s just ignoring me.
Peter McDonald
6730 reviews
N/A
8 months ago
I had a pair of 16 year old Maui Jim
I had a pair of 16 year old Maui Jim sunglasses lenses replaced and am very happy with the results Lenses are even better than the originals Thank you for giving my favorite pair of shades a second life
Mark Western
6730 reviews
N/A
8 months ago
Incredible Lenses and Service
Incredible lenses - simply the best I ve been a long time addict to Kaenon lenses but their frame styles don t work for me I ve been thrilled to be able to get the same lenses as Kaenon from Tajima and in the frames I want I prefer the brown green mirror but have been thrilled with others as well Service and communication has been awesome too
Charley Snyder
6730 reviews
N/A
8 months ago
couldn t be happier
I couldn t be happier with my high quality tajima direct lenses These lenses truly allow you to go through life with such a clear view Once you look through these lenses you not going to want see through anything else or go anywhere without them on
SailorSimon
6730 reviews
N/A
8 months ago
Amazing products
My Partner And I chose to put Tajima lenses in our high end frames and have loved every minute of having them Personally living on the ocean I have had issues in the past with previous lenses easily becoming scratched and also due to prolonged exposure to the glare of the ocean having headaches I am a pretty extreme case for wear and tear and having Tajima installed for over 6 months now I am astounded how well they are lasting and have virtually remained scratch free Spending so much time on the water I chose the Blue lenses and they are truly remarkable and a complete game changer for navigating in Tropical locations I would highly recommend their products and like this opportunity to personally thank Tajima for producing such a great product and service
Sheri Mitchell
6730 reviews
N/A
8 months ago
I am very happy with my new lenses and
I am very happy with my new lenses and most importantly that I was able to get them replaced without having to buy a new pair of sun glasses I have had this same pair of Maui Jim s for the last 7 years and I really like them Thank you for providing this service and at such a reasonable price especially considering what a new pair of sun glasses would have cost me Sheri Mitchell
David Mondry
6730 reviews
N/A
8 months ago
Amazing Experience
Tajima Direct s service is incredibly easy to use and offers amazing lenses I received my frames back within one week of sending them in and have been loving my new TajimaView
Alie toppa
6730 reviews
N/A
8 months ago
Tajima direct review
Tajima Direct has made it so easy to order replacement lenses for any frames that I want The installation process of the lenses could not be easier Being on the water requires the best lenses possible and my Tajima lenses deliver that
Cindy
6730 reviews
N/A
8 months ago
Great Lenses
Just wanted to say thank you for putting new lenses in my sunglasses It was so easy to do from start to finish Excellent customer service and communication Definitely will use you again Color and clarity is great with your Lenses s Thank you
Consumer
6730 reviews
N/A
8 months ago
A Genuine Pleasure
My Daughter needed replacement lenses for her prescription Costa s My Daughter has worn glasses for life had multiple eye surgeries and has a complex prescription She visited 2 Large local optometrists one a family friend Both Optical stores said they could not get her prescription handled I had the good fortune of finding TAJIMA DIRECT s very Professional website We completed their information and prescription forms and received a response And phone call from TAJIMA DIRECT almost immediately Really They were genuinely interested in producing exactly the lenses our daughter needed They sent us a shipping label and exactly 7 days later my Daughter was smiling from ear to ear Her new lenses not only cut glare And haze but are the exact color and look She wanted Most importantly prescription is spot on Dealing with TAJIMA DIRECT has been easy and a genuine pleasure Other family members are getting new prescriptions organized to send our existing glasses out for a new look Bob