Talesandtails Reviews

Good quality food but poor order packing performance - constantly something missing

Food is good quality nice sort of snacks functional snacks didnt do much for my dog - the Bauchpinsler for example my dog is taking it for approx 2 months now and the poop is still soft eating their food as well - the claims on the packaging and idea behind is nice but for us it didnt work Wet food seems also a good quality although i noticed more little fatty pieces in recent batches but still my dog enjoys it a lot What deterred me the most from them is their incompetence with the packing the orders it has been now I think 5th time that they got my order wrong especially the canned food Seems like they don t know their own products that they sell 3sort 6 pack of food meaning 3 different sorts two of each 6 pack and if you order it multiple times they take it as 6 cans so I am constantly missing 6 cans in my order I complained they apologized but no fix has been made in terms of training their packing employee to understand this simple math Therefore I cancelled my Abo and will look for a company that can send a whole complete order at once Such a shame but if they refuse to improve there is no reason why I should stay there are other great quality dog food companies out there so save yourself the nerves with incomplete orders and look for a different one